Job Summary

The Order Intake Coordinator manages the intake, review, and release of customer orders into Operations. This position ensures orders are complete, accurate, properly prioritized, and ready for execution before being handed off for production planning.

Reporting Relationships

• Reports to: Director of Operations
• Non-supervisory position

Primary Job Responsibilities

• Receive and review incoming customer orders.
• Verify quantities, product information, required dates, shipping details, and other order requirements.
• Identify and resolve missing, inaccurate, or conflicting information.
• Ensure orders are complete before releasing them to Operations.
• Prioritize orders based on customer requirements and required completion dates.
• Coordinate order readiness with Project Management, Integration Planning, Warehouse, and Shipping.
• Communicate order changes, holds, cancellations, and priority requests.
• Maintain accurate order information in applicable systems and trackers.
• Escalate issues that could impact production or customer commitments.
• Support reporting of order volume, status, exceptions, and upcoming workload.
• Other duties as assigned by management.

Job Competencies, Skills & Experience

• High School diploma or GED, 1–2 years of relevant experience, or an equivalent combination of education and experience.
• Experience in logistics, distribution, customer service, or operations preferred.
• Strong communication and organizational skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Strong problem-solving skills.
• Proficiency with Microsoft Office applications.
• Customer Service
• Communication
• Follow-Through
• Problem Solving
• Organization
• Sense of Urgency
• Attention to Detail
• Accountability

Environment and Normal Working Conditions

Office/Warehouse environment. Core business hours are generally 8:00 am – 5:00 pm. However, this position will/may require work to be performed outside of normal business hours based on Company operations. 

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions may include standing, sitting and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement. 

DecisionPoint Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.