Job Summary

The Logistics Service Request Coordinator serves as a primary point of contact for logistics-related requests, questions, and concerns. This role coordinates with internal teams to research requests, provide timely updates, resolve issues, and ensure logistics needs are communicated and followed through to completion.

Reporting Relationships

• Reports to: Director of Operations
• Non-supervisory position

Primary Job Responsibilities 

• Receive and manage logistics service requests, questions, and concerns.
• Serve as a central point of contact for logistics-related inquiries.
• Research order, shipment, receiving, inventory, and delivery status as needed.
• Provide timely and accurate status updates to internal stakeholders.
• Coordinate with Warehouse, Shipping, Receiving, Inventory, and other operational teams to resolve requests.
• Track open requests and follow through until resolution.
• Identify urgent issues and escalate them to the appropriate team or leadership.
• Communicate delays, exceptions, and changes that may affect customer or project requirements.
• Maintain accurate documentation of requests, responses, and resolutions.
• Promote clear and professional communication between Operations and internal customers.
• Other duties as assigned by management.

Job Competencies, Skills & Experience

• High School diploma or GED, 1–2 years of relevant experience, or an equivalent combination of education and experience.
• Experience in logistics, distribution, customer service, or operations preferred.
• Strong communication and organizational skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Strong problem-solving skills.
• Proficiency with Microsoft Office applications.
• Customer Service
• Communication
• Follow-Through
• Problem Solving
• Organization
• Sense of Urgency
• Attention to Detail
• Accountability

Environment and Normal Working Conditions 

Office/Warehouse environment. Core business hours are generally 8:00 am – 5:00 pm. However, this position will/may require work to be performed outside of normal business hours based on Company operations. 

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions may include standing, sitting and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.  

DecisionPoint Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.