IMPORTANT LOCATION INFORMATION: This is a 100% onsite position that supports our dental practices in both Canton and Ogdensburg, NY. The successful candidate will split their work time between these two locations. This is not a remote or hybrid position.

Help Patients Smile with Confidence!

Are you organized, detail-oriented, and great at helping people understand their options? Do you enjoy solving problems, working with numbers, and making complicated information easier to understand?

Community Health Center of the North Country is looking for a Dental Financial Coordinator to join our dental team!

In this role, you'll help patients navigate dental insurance, understand treatment costs, explore payment options, and move forward with the care they need. You'll work closely with patients, dental providers, and our revenue cycle team to make the financial side of dental care as smooth and stress-free as possible.

If you're someone who can balance compassion with accuracy, enjoys keeping things organized, and takes pride in helping others, we'd love to meet you!

What You'll Do

• Help patients understand their options. Explain dental insurance benefits, treatment costs, financial responsibilities, and available payment arrangements in a friendly, easy-to-understand way.
• Navigate insurance requirements. Verify coverage, coordinate pre-authorizations, follow up with insurance companies, and help ensure financial requirements are addressed before treatment.
• Keep treatment moving forward. Coordinate scheduling, track treatment plans, and work with the dental team to help patients overcome barriers to receiving care.
• Support financial accuracy. Monitor claims, payment arrangements, and outstanding balances, working with our revenue cycle team to resolve issues and support timely reimbursement.
• Stay organized and on top of the details. Maintain accurate patient financial records, track authorizations, and help identify opportunities to improve processes.
• Be a trusted resource. Serve as a go-to person for patients and staff with questions about dental insurance, treatment estimates, and payment options.

What We're Looking For

Required Qualifications:

• Associate's degree in healthcare, human services, or a related field.
• At least one year of experience working in a medical or dental office.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Ability to handle sensitive patient and financial information with professionalism and confidentiality.
• Proficiency with computers and Microsoft Office applications, including Excel.

Preferred Qualifications:

• Experience with medical or dental billing and coding.
• Additional experience in healthcare, dental office operations, or customer service.

Above all, we're looking for someone who is patient, dependable, comfortable discussing financial matters, and committed to making a positive difference in the patient experience.

Why Work With Us?

At Community Health Center of the North Country, we're more than a healthcare provider. We're a mission-driven, nonprofit organization dedicated to providing comprehensive, equitable, accessible, high-quality healthcare and human services to people of all income levels and those with individualized needs.

Our team members play an important role in helping individuals and families throughout the North Country access the care they deserve.

When you join us, you'll become part of a collaborative team that values compassion, integrity, innovation, and making a meaningful impact in our communities.

Benefits & Perks

We value our employees and offer a competitive benefits package for eligible full-time team members, including:

• Health insurance: Medical, dental, and vision coverage.
• Paid time off: Vacation, sick time, and paid holidays.
• Retirement benefits: Retirement savings opportunities.
• Work-life balance: A professional healthcare environment with a structured work schedule.
• Professional growth: Opportunities to learn, develop your skills, and grow within our organization.
• Meaningful work: The opportunity to help patients overcome barriers to care and improve their oral health.

Benefits are subject to applicable eligibility requirements and plan provisions.

Ready to Make a Difference?

If you have a background in healthcare, enjoy working with people, and want to use your organizational and problem-solving skills to help patients access the dental care they need, we encourage you to apply!

Join Community Health Center of the North Country and help us make quality dental care more accessible, one patient at a time!

Location Reminder: This position is fully onsite and requires regularly working at both our Canton and Ogdensburg dental locations.