Voss Manufacturing is a three-generation family owned and operated company with roots firmly planted in Western New York. Being a family business, it’s not just business, it is very personal. Voss takes tremendous pride in nurturing the special attention and care of a family-oriented organization very seriously. This component of our culture is a very large asset to the success of the company. 

Salary range listed is the base pay. Commission is in addition to the base rate.

JOB SUMMARY 

Covers all sales functions including forecasts, solicits, quoting and securing orders from potential and existing customers, provides customer support as necessary, expedites customer orders and other functions as necessary to maintain and improve customer relations.

ESSENTIAL DUTIES 

Sales Orders      50% 

· Ensure that all received quotations, correspondence and orders are edited for accuracy, terms and price and are entered correctly into the system on a timely basis.

· Secures orders from existing and potential customers by means of visiting the customer’s facility or by other means of contact.

· Secures opportunities to quote on customer requirements.

· Interpret technical data such as specifications, engineering drawings, calculations and commercial requirements in order to complete sales activities and to meet customer project scope.

· Follows up on quotations submitted to customers.

· Provide hands-on technical support as necessary.

· Initiate orders for replacement parts and/or correcting errors (shortages, wrong item shipped, etc.)

· Ensures that changes made to orders and customers maintenance file are done correctly.

· Solicit sale of new or additional services.

Customer Service      40% 

· Serves as point of contact for customers concerning orders, returns, shipments and products.

· Communicate with customers when necessary to advise shipment delays and/or information necessary to process orders.

· Establishes professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, and other key personnel)

· Must strive for a fair and equitable balance in representing the company to the customer and the customer to the company.

· Handle irate customers in a professional manner.

· Obtain customer feedback information.

Other Duties   10% 

· Field travel to include new system start-ups, training, and service in industrial environments.

· Generate customer visit recap and/or field service reports.

· Participates in training and performs miscellaneous duties as assigned by a supervisor within federal and state guidelines.

This list of responsibilities is not exhaustive and may be updated to reflect changing business needs.

 REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Must possess strong written communication and oral communication skills.
• Well versed in Microsoft Office Products and the ability to easily learn how to use other computer programs.
• Proficient with interpreting engineering technical drawings.
• Proven problem-solving ability.
• Able to collaborate with others.
• Strong organizational skills.
• Strong ethical conduct.
• Able to work on multiple projects concurrently and have the willingness to work overtime to meet project deadlines.
• Positive Attitude.
• Self-motivated, willing to learn, and be a creative thinker.
• Must be able to fly and/or drive to a customer’s facility as needed.
• Able to travel internationally preferred.
• Strong sense of cultural fluency when dealing with international customers preferred.

Qualification:· 10 years of experience in manufacturing with 2-5 years of customer relations/service role. Technical Degree preferred but not required. ERGONOMIC REQUIREMENTS Sitting, standing, stooping, bending, standard lifting up to 15 pounds, carrying, repetitive movements due primarily to computer work. Must be able to traverse the entire facility. Prolonged periods of sitting at a desk and working on a computer. All of the ergonomic requirements must be performed without significant risk of injury to oneself or others, or otherwise demonstrated or explain how one can perform essential functions of the position listed above.