Key responsibilities

Load planning and assignment

•  Assign loads to drivers based on location, equipment, hours of service, and delivery windows
•  Build efficient routes that cut empty miles, fuel cost, and tolls
•  Book and confirm pickup and delivery appointments with shippers and receivers

Driver communication and support

•  Act as each driver's first point of contact throughout the shift
•  Track trucks via ELD/GPS and confirm check-calls, arrivals, and departures
•  Reroute drivers around delays, weather, road closures, and breakdowns
•  Coordinate roadside assistance, repairs, and recovery with Maintenance

Customer service

•  Give customers and brokers accurate ETAs and proactive delay notices
•  Resolve service failures, detention, and accessorial issues quickly and professionally

Compliance and safety

•  Plan loads within FMCSA hours-of-service limits; never pressure drivers to exceed them
•  Flag drivers, equipment, or loads with compliance, safety, or documentation gaps
•  Report accidents and incidents to Safety per company procedure

Records and reporting

•  Keep load status, notes, and documents current in the TMS
•  Collect BOLs and PODs to support same-day billing
•  Hand off open issues clearly at shift change

Skills and tools

•  Problem-solving under pressure: makes sound calls fast when loads, drivers, or schedules change
•  Communication: clear, calm, and respectful with drivers, customers, and coworkers by phone, text, and email
•  Multitasking: manages [15–30] trucks at once without losing track of details
•  Accuracy: keeps records clean and complete for billing, payroll, and audits
•  Technology: TMS ([e.g. McLeod, TMW, Samsara]), ELD/telematics, load boards (DAT, Truckstop), Microsoft 365

Working conditions and success measures

This is a fast-paced office role with long stretches at a computer and on the phone. Dispatchers share after-hours and weekend on-call coverage on a rotating basis.

Qualifications

Required

 High school diploma or GED

 1+ year of dispatch, logistics, or transportation operations experience

 Working knowledge of FMCSA hours-of-service rules and ELD requirements

 Strong geography and map-reading skills across [service region]

Preferred

 2+ years dispatching for an asset-based truckload or LTL carrier

 Associate's or bachelor's degree in logistics, supply chain, or business

 Experience with [equipment type, e.g. dry van, reefer, flatbed]

 Former CDL holder or driver experience

 Bilingual English/Spanish