The Director of Student Finance is responsible for the hiring, training, and team performance of Financial Aid Representatives by providing exemplary customer service and assisting current students navigate through various funding options to finance the remainder of their education.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Staff Development- hire, train, and develop team members.
• Compliance- ensure each Continuing Financial Aid Representative reviews the prior Academic Year Award for errors, makes adjustments when necessary, and uses common errors as a training opportunity.
• Systems- each Financial Aid Representative will have access to the systems needed to best assist students with funding options., such as Campus Nexus, Moodle, MY Livechat, Zoom, NSLDS, COD, et al.
• Operations- ensure that each Continuing Financial Aid Representative is progressing through their assigned student list culminating in a packaging rate of 95% by start date, while ensuring that students graduating are either leaving with a zero (0) balance or have an appropriate payment plan in place upon graduation.
• Supplemental- make sure that stipends are reviewed on a weekly basis and are in alignment with projections that flow into the cash file.
• Other duties as required or assigned.

QUALIFICATIONS:

• High School diploma or equivalent, college degree preferred.
• 3-5 years’ experience working in Financial Aid.
• Prior Financial Aid Management Experience required.
• Must have prior experience with a Student Finance Audit.
• Must be familiar with SFA Audit Guidelines, Title IV Handbook, rules and regulations.
• Prior VA Certifying Official experience is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Communication Skills
• Detail Oriented
• Time-Management Skills
• Organizational Skills
• Team-oriented
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Computer proficiency in Microsoft Office Products (Word, Excel, etc.)
• Ability to interface with staff and external relationships in a professional manner, including a demonstrated commitment to customer service.

PHYSICAL DEMANDS:

Nature of work requires an ability to operate standard business equipment. Siting for long

periods of time; up to 8 hours of computer and/or phone work daily.

WORKING CONDITIONS:

Majority of work is performed in a general office environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice.

The expected yearly salary for this position is between $75,000 and $85.000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, licensure and certifications, market factors, departmental budgets, and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

Benefits: 

Escoffier offers a robust suite of benefits, including:

• Medical, dental, vision, life, voluntary life, and disability insurance
• 401(k) Retirement Program with an employer match
• Enhanced Employee Assistance Program
• PTO Program
• 11 paid holidays

Triumph Higher Education LLC and its companies are Equal Opportunity Employers. The company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug-Free Workplaces.