Description

Medical Assistant

Medical Assistant | Pain Management

Location: Dallas, Texas

Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

Epic Pain Management is seeking an experienced, dependable, and patient-focused Medical Assistant to join our clinical team at our newest clinic in Dallas, Texas.

The ideal candidate will have strong clinical skills, excellent communication abilities, and experience supporting physicians, nurse practitioners, and physician assistants in a fast-paced medical environment.

Previous pain management experience is strongly preferred. Candidates should be comfortable assisting with patient care, clinical procedures, electronic medical records (EMR), and daily clinic operations.

This position requires exceptional attention to detail, professionalism, and a commitment to providing compassionate, high-quality patient care.

Why Join Epic?

At Epic, every patient interaction matters. You’ll work alongside our providers and clinical team to support efficient patient care, maintain accurate medical records, and help create a positive experience for every patient.

Benefits include:

• PTO, paid holidays & 401(k) with 4% employer match
• 80% employer-paid medical insurance for employees, plus optional low-cost dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

About the Role

As a Medical Assistant, you will provide direct clinical and administrative support to our physicians, nurse practitioners, physician assistants, and clinical staff.

Your responsibilities will include preparing patients for examinations, obtaining vital signs, reviewing medical histories, assisting with clinical procedures, maintaining accurate EMR documentation, and supporting efficient patient flow.

You will also assist with pain management-related procedures, urine drug screening (UDS), medication documentation, imaging coordination, patient education, and general clinical operations.

Key Responsibilities

Patient Care & Clinical Support

• Greet patients professionally and escort them to examination rooms.
• Obtain and accurately document vital signs, including blood pressure, pulse, temperature, respiratory rate, oxygen saturation, height, weight, and pain scores as appropriate.
• Review and update patient medical histories, allergies, medications, and chief complaints.
• Prepare patients for examinations, procedures, and provider consultations.
• Assist physicians, nurse practitioners, and physician assistants with patient care within the Medical Assistant’s authorized scope of duties.
• Identify and communicate abnormal vital signs, concerning symptoms, or changes in patient condition to the appropriate provider.
• Maintain patient comfort, privacy, and safety throughout clinical encounters.
• Support efficient patient flow and timely room preparation.

Pain Management & Procedure Assistance

• Assist with preparing patients for pain management procedures and injections as directed by the provider.
• Maintain familiarity with common interventional pain management procedures, including epidural steroid injections (ESIs), medial branch blocks, radiofrequency ablations, and trigger point injections.
• Prepare examination and procedure rooms with necessary supplies and equipment.
• Assist providers during approved clinical procedures within the Medical Assistant’s authorized scope.
• Review and document patient-reported pain levels, symptoms, and treatment responses.
• Assist with procedure follow-up documentation, including patient-reported percentage of pain relief.
• Support imaging, referrals, procedure scheduling, and follow-up coordination.
• Assist with medical clearance requests and pre-procedure documentation as directed.
• Follow infection control, sterilization, and clinical safety protocols.

EMR Documentation & Medical Records

• Accurately enter and update patient information in the electronic medical record (EMR).
• Document vital signs, medical histories, medication lists, allergies, and patient-reported symptoms.
• Review patient charts for completeness and accuracy.
• Assist with obtaining outside medical records, imaging reports, and other clinical documentation.
• Prepare charts and clinical information for provider review.
• Assist providers with entering or preparing clinical orders as directed and permitted by company policy.
• Maintain accurate and timely documentation in accordance with HIPAA and organizational standards.
• Communicate incomplete or inconsistent documentation to the appropriate clinical team member.

Medication Management & Urine Drug Screening

• Review and update patient medication lists.
• Assist with medication reconciliation and documentation.
• Identify and communicate medication discrepancies or concerns to the provider.
• Collect and process urine drug screening (UDS) specimens in accordance with established protocols.
• Properly label specimens and maintain required documentation.
• Assist with Prescription Monitoring Program (PMP) documentation as directed and as permitted by applicable requirements.
• Identify patients taking blood-thinning medications or other medications relevant to planned procedures.
• Assist with coordinating medical clearance documentation when required.
• Follow established medication safety and controlled-substance monitoring procedures.

Patient Education & Communication

• Provide compassionate, professional, and respectful patient care.
• Explain routine clinical processes and assist patients with required paperwork.
• Reinforce provider-directed instructions regarding procedures, medications, imaging, and follow-up appointments.
• Provide approved pre-procedure and post-procedure instructions as directed.
• Communicate patient concerns and questions to the appropriate provider.
• Direct questions requiring clinical judgment to licensed clinical staff.
• Maintain confidentiality and professionalism in all patient interactions.

Clinic Operations & Administrative Support

• Prepare, clean, disinfect, and restock examination rooms.
• Monitor inventory and notify the appropriate team member when medical supplies need replenishment.
• Assist with patient scheduling, referrals, imaging requests, and procedure coordination as assigned.
• Collaborate with front desk staff, medical assistants, scribes, and providers to maintain efficient clinic operations.
• Ensure required clinical documentation is completed accurately and promptly.
• Follow established organizational policies, clinical protocols, and safety procedures.
• Maintain a clean, organized, and professional clinical environment.
• Perform additional clinical and administrative duties as assigned.

Qualifications

• Previous experience as a Medical Assistant in a clinical setting required.
• Previous pain management or specialty clinic experience strongly preferred.
• Certified or Registered Medical Assistant preferred.
• Knowledge of medical terminology, anatomy, and basic clinical procedures.
• Experience obtaining vital signs, rooming patients, and documenting medical histories.
• Familiarity with clinical procedures, medication reconciliation, and patient care workflows.
• Experience with electronic medical record (EMR) systems.
• Strong computer and documentation skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced clinical setting.
• Strong written and verbal communication skills.
• Professional, dependable, and patient-focused attitude.
• Ability to work collaboratively with physicians, advanced practice providers, and clinical staff.
• Bilingual English/Spanish highly preferred.
• Ability to work on-site in Dallas, Texas, Monday through Friday.

Preferred Experience

• Pain management or interventional pain management
• Specialty medical practice experience
• Patient intake and clinical rooming
• Vital signs and pain assessments
• Medical procedure assistance
• Epidural steroid injections (ESIs)
• Medial branch blocks
• Radiofrequency ablations
• Urine drug screening (UDS)
• Prescription Monitoring Program (PMP) documentation
• Medication reconciliation
• Electronic medical records (EMR)
• Imaging and referral coordination
• Pre-procedure and post-procedure patient education
• Medical clearance coordination
• Clinical inventory and infection control procedures