SUMMARY/OBJECTIVE

This individual will manage the parts operations within this dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control and expense control.

ESSENTIAL DUTIES & RESPONSIBILITIES

•  Supervise Parts Department employees
•  Lead and train team members in departmental operations
•  Look up and take customer orders in person and by phone
•  Create annual budgets and goals for the Parts Department
•  Monitors monthly marketing plan to ensure achievement of departmental goals
•  Merchandise parts inventory to meet sales and profit targets
•  Works to maintain an accurate inventory
•  Review daily operations from previous day for accuracy and efficiency
•  Establish and maintain customer relationships

EDUCATION/EXPERIENCE REQUIREMENTS

•  3+ years of management experience.
•  3+ years’ experience in customer service.
•  2+ years’ experience in Parts Department operations.
•  In-depth experience utilizing multiple computer databases, Outlook, and Excel.
•  High School Diploma or Equivalent

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

•  Ability to maintain a high degree of professionalism and courtesies while interacting with customers.
•  Willing and able to operate in and promote a customer and team driven environment.
•  Possess an ability to lead others productively and encourage motivation in team members.
•  Efficient multi-tasker
•  Has a positive attitude
•  Communicates clearly and concisely one-on-one or within a group.
•  Ability to read, comprehend and interpret internal reports.
•  Possess first-rate customer service skills and lead as an example for your team.
•  Solves problems using logical and critical thinking.
•  Must be competent and able to set work priorities and work independently.
•  Able to satisfactorily carry-out written and verbal directions.
•  Computer skills
•  Ability to work extended hours and weekends.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

•  Ability to move around the dealership building and grounds without assistance.
•  Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk or climb.
•  Ability to climb in, out of and under equipment.
•  Ability to operate all equipment and tools in a safe and proper manner.
•  Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently and seldomly lift up-to 75 pounds.
•  Ability to work in a non-climate-controlled environment or outside in inclement weather.