Claims Manager / Estimator | Property Restoration | Walled Lake, MI
On Site | Insurance Restoration Estimating | Walled Lake, Michigan

Kerry Martin, MSN, RN
Senior Recruiter | Heartline Staffing
Call or Text: 608-216-2928
Email: kerry@heartlinestaffing.com
LinkedIn: View Kerry's LinkedIn
Prefer a quick conversation instead of applying? Call or text Kerry directly at 608-216-2928.

Heartline Staffing is hiring a Claims Manager / Estimator in Walled Lake, Michigan.

POSITION OVERVIEW
• Write accurate property repair estimates in Xactimate based on on-site inspections for water, fire, hail, wind, and other disaster-related claims
• Manage Third-Party Administrator (TPA) losses, follow program guidelines, and serve as a consultant to insurance carriers
• Support property owners through high-stress situations with clear communication and empathy
• Work within a primary geographic territory, crossing territories as demand requires

WHY THIS OPPORTUNITY STANDS OUT
• Hands-on estimating role with field inspections and client interaction
• Work with current technology, including Matterport 3D scanning, DASH, and Xactanalysis
• On-call rotation only once every 12–14 weeks
• Medical, dental, insurance, and 401(k) benefits

SCHEDULE & WORK ENVIRONMENT
• On-site role based in Walled Lake, Michigan, with field inspections in an assigned territory
• Handle emergency requests during business hours
• 24-hour emergency on-call rotation once every 12–14 weeks, including evening and weekend availability
• Local candidates preferred

KEY RESPONSIBILITIES
• Inspect sites and create repair estimates; review peer estimates and process supplement approval requests from Project Managers
• Lead kick-off meetings with accounting and project management teams before project handoff
• Complete the customer handoff, explain work authorizations, and collect signed paperwork
• Review financial documents, collect deductibles before repairs begin, and explain estimates to adjusters, carriers, and TPAs
• Handle emergency requests such as tree removal, board-ups, and tarping; deploy response teams and guide clients by phone
• Use Matterport 3D scanning and log file updates in DASH, Xactanalysis, and TPA databases
• Participate in the 24-hour emergency on-call rotation

COMPENSATION & BENEFITS
• Compensation details shared during your recruiter conversation
• Medical and dental insurance
• Insurance benefits
• 401(k)

• Prior experience using Xactimate software REQUIRED
• High school diploma or GED REQUIRED
• Valid driver's license with a satisfactory driving record REQUIRED
• Professional familiarity with smartphone applications, databases, and Microsoft Office (Word, Excel, Outlook) REQUIRED
• Exceptional written communication and empathetic customer service skills
• Availability for a 24-hour on-call rotation once every 12–14 weeks, including evenings and weekends
• Xactimate Level 1 or Level 2 certification preferred
• Understanding of insurance carrier requirements and TPA program guidelines preferred
• IICRC property restoration certifications preferred
• Local candidates preferred

Not ready to formally apply? That is completely fine. Many professionals prefer a brief, confidential conversation first. You are welcome to call or text Kerry directly at 608-216-2928.