Summary:

As a Production Support Technician, you’ll play an important role in keeping our production operations running safely, efficiently, and on schedule. This hands-on position supports production by preparing and restocking work areas, moving materials, cleaning and sanitizing equipment, maintaining accurate product identification, and helping keep production areas organized and ready for use.

Essential Duties & Responsibilities:

• Support daily production operations by ensuring work centers have the materials and supplies needed to complete customer orders.
• Clean and sanitize production equipment according to established sanitation schedules and procedures to help prevent cross-contamination.
• Use approved cleaning chemicals and equipment, including floor scrubbers, to maintain clean and safe production areas.
• Inspect materials, products, and containers before moving them to or from stock locations.
• Safely operate forklifts and other industrial equipment to transport materials throughout the facility.
• Verify product labels, product identification, and lot codes to ensure materials are properly identified and stored.
• Repack materials as needed to ensure production has appropriate inventory available for processing.
• Assist with maintaining accurate sanitation records and following Standard Operating Procedures (SOPs).
• Break down boxes and pallets and assist with scrap removal to keep warehouse and production areas organized and free of excess materials.
• Follow Good Manufacturing Practices (GMP), company quality standards, and all safety requirements when using equipment such as forklifts, hand trucks, and drum carts.
• Maintain a clean and organized work area and accurately complete required equipment logs and regulatory documentation in support of food safety and product quality.
• Serve as a backup to the Sanitation Technician as needed.
• Perform other production-support duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Education: High school diploma or general education degree (GED).  
• Experience: One-year related experience and/or training, or equivalent combination of education and experience. Previous experience in manufacturing and/or food grade facility preferred
• Certifications: Ability to become forklift certified. Must successfully complete General Awareness Haz Mat training within 90 days of employment.
• Functional Skills: Ability to add, subtract, multiply and divide using whole numbers, fractions, and decimals. Basic understanding of percentages. Ability to recognize and follow alpha and numeric sequences. Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization is sometimes limited. Ability to interpret instructions furnished in written or oral form
• Technology Aptitude/Skills: Basic knowledge of computer and keyboard functions. Working knowledge of manufacturing, inventory control and order processing software
• Language Skills: Ability to communicate and receive information in both verbal and written formats. Ability to give and receive feedback in a professional manner. Ability to read and understand documents such as shop order tickets, safety rules, memos, Standard Operating Procedures (SOP’s) and Safety Data Sheets (SDS)
• Leadership/Behavior Skills: Self-motivated to stay focused on quality and output goals; strong work ethic and values, sound judgement, dependable, focused on the customer and processes; high level of accuracy and attention to detail with the flexibility to move to priorities throughout the operation areas, following all Safety requirements
• Culture Match Behaviors: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being an effective listener, respectful problem-solver, and a collaborative continuous learning team member

Physical and Sensory Demands / Environmental Conditions / Equipment Used:

• Ability to lift/move up to 70 pounds regularly during each shift and frequently move 400+ pound barrels and totes with assistance regularly throughout a shift with the assistance of equipment.
• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.
• This role frequently uses basic hand tools and other equipment to operate and/or perform maintenance and/or repairs on equipment.
• This role routinely operates heavy equipment, machinery, or general facility equipment. 
• Ability to sit and operate motorized equipment frequently, including forklifts.
• Ability to use hands and fingers reach, grip, grasp, twist and to operate hand tools/equipment and machinery frequently.
• Ability to operate keyboard and view computer screen occasionally.
• Ability to write ideas/information in a logical flow occasionally.
• Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis. 
• Ability to read and respond due to nature of the work on a frequent basis.
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently.
• Ability to listen to others, problem-solve, and respond frequently.
• Ability to stand, sit, walk, climb, bend, stoop, kneel, crouch, reach, squat, twist, push, pull, and carry items frequently.
• Ability to use of vision abilities on a daily/frequent basis for close, distant, peripheral, depth and color recognition, with the ability to adjust focus.
• Ability to handle raw materials, including essential oils, flavor/fragrance components and chemicals daily, including flammable, hazardous and explosive materials. 
• Ability to work in a manufacturing environment with fluctuating temperatures and noise levels.
• The employee is required to wear suitable Personal Protective Equipment such as safety glasses, hair/beard nets and steel toed shoes, as required. Ability to wear a respirator, when needed.
• Employees may work a 1st, 2nd or 3rd shift, generally Monday through Friday, but weekly hours and number of days per week may vary. Overtime is sometimes necessary to ensure business and customer needs are met.