New Construction Solar Service Case Coordinator
Location: Sacramento (Natomas), CA
Reports to: Solar Interconnection Manager – New Homes Solar

Company:
Citadel Roofing and Solar is a well-established fast growing fully integrated roofing and solar company with more than 30 years of contracting experience, and a stellar reputation of service excellence to new construction homebuilders and homeowners throughout Northern, Central, and Southern California.

Our focus and core expertise is New Construction. We serve national, regional and local homebuilders, real estate developers, and general contractors, providing long-lasting roofing, solar, and home battery storage solutions for single-family homes, multifamily dwellings, and selected commercial buildings.

We leverage that expertise to also provide New Construction-grade roofing, solar, and home battery storage solutions to existing homeowners.

In all cases, reliable execution and customer service are at the heart of our operations.

Responsibilities:

• Manage all New Construction Field Service requests for our finance partners and Citadel Investment Group via partner portals or email.
• Manage correspondence, updates, and closing out of the Field Service requests via partner portal or email.
• Investigate field service requests.
• Schedule customer appointments for service calls, monitoring setup, troubleshooting, commissioning, registration, cell kit, etc. as related to our finance partners and Citadel Investment Group.
• Contacting customers via phone, email, and text. Minimum 40-50 calls per workday.
• Manage the calendar and ensure all critical information regarding appointments is properly recorded, communicated, and logistics.
• Review the calendar to ensure all appointments are completed or rescheduled if necessary.
• Update and manage solar and battery monitoring portals.
• Confirming systems are functioning properly to hand over to the Solar Service/Customer Service team.
• Manage all activities and communication related to scheduling in the CRM.
• When required, assist with building monitoring sites for our solar and battery installations.
• When required, assist the Solar Scheduler.

Qualifications:

• 1-3 years of previous experience in solar and/or general construction preferred.
• Detail oriented, organized, able to multitask, able to conduct themselves professionally in a high functioning department with rapidly changing priorities, self-motivated, able to learn quickly and work well in a team environment.
• Exceptional Customer Service, Communication, and Phone skills required.
• Strong computer skills
• Scheduling Background preferred.
• Ability to work well with others in a collaborative team environment.
• Excellent written and verbal communication skills required.
• Regular, reliable and predictable attendance required.
• Strong working knowledge of MS Excel, Word, PowerPoint, etc.
• Must be able to successfully pass a pre-employment drug test and criminal background check.

Compensation and Benefits:
Citadel Roofing and Solar offers a competitive compensation package. The compensation is carefully considered based upon several factors including the position, industry background and/or experience.

• Medical, Dental, Vision
• Free basic life insurance
• Section 125 Flexible Spending Account (health and dependent care)
• Section 125 HSA (Health Savings Account)
• Employee Assistance Program
• 401(k) plus company match
• Personal Time Off, Sick and Holidays

The best part is working with a great company - with great people - where your hard work is recognized and appreciated!

If you are interested, please submit a cover letter along with your resume. If your experience and skillset is aligned with what we’re looking for, we’ll be in contact with you very soon.