Since 2003, Express Logistics has helped shippers move freight reliably and cost-effectively. As a Des Moines, IA based third-party logistics (3PL) broker specializing in truckload (TL) and less-than-truckload (LTL) shipping, we connect businesses with a trusted network of carriers and manage every detail from pickup to delivery, combining the capacity of a national network with the responsiveness of a team that knows our customers by name.

Day in The Life

· Quote LTL shipments across our carrier network and recommend the best option on cost and service.
· Book and dispatch shipments and prepare accurate bills of lading.
· Verify freight class, NMFC codes, dimensions, weights and accessorials before shipments move.
· Track shipments and proactively update customers on status and exceptions.
· Resolve reweighs, reclasses, OS&D issues and billing disputes with carriers.
· Help file and follow up on freight claims.
· Work with Account Managers to grow LTL volume with existing customers.
· Keep shipment and billing details accurate in our TMS.
· The above responsibilities and additional duties may vary as assigned.

Education/Work Experience

· High School Diploma or GED required.
· 1+ years of LTL experience at a freight broker, 3PL, LTL carrier or shipper.
· Strong working knowledge of freight classes, NMFC, density and common accessorials.
· Experience with LTL rating tools and carrier portals.

Knowledge, Skills and Abilities 

· Clear, quick communication under pressure.
· Self-driven and competitive, with the discipline to work independently.
· Solid decision-making skills.
· Coachable.
· Ability to multi-task.
· Attentive to detail and deadlines.
· Can work independently or with a team.
· Organized in a fast-paced work environment.
· Strong PC, phone skills and excellent customer service skills.

Accountabilities

Shipment accuracy * Volume growth * Issue resolution 

Physical Expectations 

· Sedentary work – sit or stand at a desk, use a computer and a phone for most of the day.
· Repetitive motion – type on a computer, write or dial on a phone.
· Hearing – be able to receive detailed information through oral communication.
· Talking – expressing or exchanging ideas by speaking when necessary.
· Visual – be able to see a computer screen, read reports and/or information.
· Pushing, pulling and/or lifting objects 25lbs or less.

Environment Conditions 

· Work indoors in an office environment.
· Open work areas.
· Fun and playful environment.
· Music playing – for all to hear.
· Travel as business needs.

Benefits

· Medical/Dental/Vision if enrolled, benefits will begin the first of the month following date of hire.
· Paid holidays & Paid time off.
· Company paid Life Insurance, Short Term and Long Term Disability.
· Employee contribution into the 401K, if elected to enroll, start first of the month following date or hire. Employer contribution after one year of employment.
· Human and pet bereavement.
· Maternity/paternity leave. 

Express Logistics is an Equal Opportunity Employer.