Job Classification: Non-exempt

Reports to: Service Manager 

Job Purpose

We are seeking an individual with service and sales experience to join our Service Team as an Accessories Upfitter! Must be an outstanding communicator with a positive attitude and approachable demeanor. The successful candidate should feel comfortable and confident in approaching customers, and upselling parts and accessories to help make their B Vans more customized, functional, and cool!

Essential Functions

• Attitude is everything – greet our customers promptly and courteously
• Listen to each customer and provide them with ideas – show them the possibilities! 
• Use leads to reach out to previous customer base to inform of our accessory’s packages
• Provide accurate estimates of Accessories costs and timing if parts need to be ordered
• Follow up on installation status to keep customers informed
• Notify customers when their unit is complete and ready to be picked up
• Field minor customer concerns and complaints
• Keep Service Manager informed of all problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Qualifications

• High School Diploma          
• Basic RV knowledge a plus
• Previous experience in a service position in RV or automotive is a plus
• Successful candidates will have excellent follow-through skills and a keen eye for details.
• A strong commitment to exceeding customer expectations
• A desire to work in a collaborate, team environment
• High levels of energy and the desire to be the best at whatever they do
• Superior communication skills
• Exceptional organizational and time management skills  
• Exceptional written and oral communication
• Must be computer literate, with skills in Microsoft applications

Supervisory Responsibilities: None

Working conditions

Physical requirements:

Prolonged periods of physical activity including positioning self to stand, stoop, kneel, crouch, crawl, walk, and bend. The position may ascend/descend units and work atop slippery surfaces. May transport or move up to 25 lbs. and/or transport or move up to 50 lbs. with assistive devices.