Classroom Specialist

The Classroom Specialist supports business growth by building customer relationships and partnering with Sales Consultants. This role focuses on quote development, account management, and identifying opportunities to strengthen relationships and grow sales while providing tailored solutions that support literacy.

Are you a proactive, detail-oriented relationship builder who enjoys solving problems and supporting customers? We’re looking for someone with 2–3 years of account management or customer relationship experience and a bachelor’s degree in a related field. Education experience is a plus! If you’re passionate about customer success and literacy, we’d love to hear from you!

Your Contribution to the Team Includes 

• Develop customized book lists and prepare accurate, high-quality price quotes to meet customer needs and support sales opportunities.
• Manage customer accounts and post-sales activities to strengthen relationships, retain business, and identify opportunities for growth.
• Use internal systems, including Salesforce, to analyze account performance, monitor sales pipelines and trends, and report on opportunities to internal and external stakeholders.
• Support lead generation and customer acquisition by responding to Sales Consultant requests for marketing materials, customer outreach, and field support.
• Develop and maintain a strong understanding of assigned territories, including education trends, policies, and other factors that may affect customer accounts.
• Maintain in-depth knowledge of Booksource products, services, and operational processes to recommend solutions that meet customer needs and support successful product selection, distribution, and implementation.
• Collaborate with Sales Consultants and the Bids and Contracts Teams to monitor key accounts, identify growth opportunities, and support sales strategies.
• Attend customer meetings, trade shows, and conferences to build relationships, generate interest, and support the sales process.
• Provide input on new products, sales strategies, and Salesforce customer outreach campaigns that align with organizational goals and industry trends.
• Participate in, develop, and/or lead professional development initiatives aligned with organizational goals and strategies.
• Travel as needed for customer meetings, trade shows, conferences, and training, and perform other duties as assigned to support business objectives and financial expectations.

Qualifications and Skills for Success

• Strong verbal and written communication skills, basic math skills, and a proactive, solution-oriented approach to customer relationship management.
• Exceptional attention to detail, sense of urgency, and follow-through, with the ability to manage multiple priorities, stay organized, and meet deadlines.
• Ability to work independently and collaboratively while remaining calm, focused, and professional in challenging situations.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), Microsoft Teams, Salesforce CRM, and web-based tools.
• 2–3 years of experience in account management or customer relationship management.
• Bachelor’s degree or higher in a related field, such as business, marketing, education, or library science.
• Experience in the education industry is a plus.

Hours & Work Location

• Full-time Monday – Friday
• Hybrid – 3 days, Onsite 2 days

Compensation

• Negotiable based on education, relevant experience, and qualifications.

Benefits

• 401(k) retirement plan with employer match
• Health insurance plan options – HSA plans
• Limited FSA plan 
• Dependent Care Flexible Spending Accounts (DCARE)
• Employer Paid Life Insurance - Voluntary Life Insurance options. LTD and STD plans 
• Paid Holidays include New Years Eve, New Year's Day, MLK Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, The Day After Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays.

Benefit eligibility/offerings are determined by employment status and scheduled hours.

To Apply: click on the link below or go to: www.mackin.com - employment section click on the Booksource position, fill out questionnaire, attach resume and cover letter.

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, genetic information, age, gender, veteran status, sexual orientation, gender identity or expression, and the presence of mental, physical, or sensory disability, or any other status protected under federal, state, or local laws.