Who We Are 

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together! 

The Role 

The Senior Director, Market Operations provides strategic and operational leadership for all 8 Panorama Eyecare clinics throughout the Fort Collins market. This position is accountable for multi-site practice operations, physician relations, financial performance, patient experience, and the development of high-performing teams. Exceptional physician relationship management is central to this role. The successful candidate will possess the interpersonal credibility, emotional intelligence, business acumen, and collaborative leadership skills necessary to earn physicians' trust, navigate complex practice dynamics, and align clinical and operational priorities. This leader will also work closely with the Director of ASC Operations to ensure effective coordination between clinic and surgical services, supporting a seamless experience for physicians and patients. While this position does not have direct operational responsibility for ambulatory surgery centers, successful collaboration with ASC leadership is essential. 

We are seeking a proven healthcare operations leader with ophthalmology experience or a comparable background in multi-site physician practice management who can balance operational excellence with strong physician partnerships. 

Key Responsibilities 

• Physician Relations & Strategic Partnerships 
• Serve as the primary operational liaison and trusted business partner to ophthalmologists, optometrists, and other providers throughout the market. 
• Establish and maintain collaborative physician relationships built on trust, transparency, responsiveness, and mutual accountability. 
• Proactively identify and resolve physician concerns, operational challenges, and barriers to effective patient care. 
• Partner with physicians to improve clinic workflows, provider productivity, scheduling efficiency, and clinical support. 
• Navigate complex physician dynamics while balancing clinical priorities, operational needs, and organizational objectives. 
• Foster physician engagement and satisfaction through effective communication, sound judgment, and consistent follow-through. 

Multi-Site Market Operations 

• Provide comprehensive operational oversight of all Panorama Eyecare clinics within the Fort Collins market. 
• Lead clinic managers and operational teams to ensure consistent performance, service excellence, and accountability. 
• Optimize patient access, scheduling, staffing, patient flow, provider utilization, and clinic productivity. 
• Establish standardized operational processes while accommodating the needs of individual practices and physicians. 
• Identify and implement opportunities to improve operational efficiency, resource allocation, and patient care. 
• Ensure effective coordination between clinics and organizational support functions. 

Collaboration with ASC Operations 

• Partner closely with the Director of ASC Operations to ensure effective coordination between clinic and surgical services. 
• Collaborate on surgical scheduling, patient readiness, physician communication, and continuity of care. 
• Identify and resolve operational challenges affecting patients and physicians across clinic and surgical settings. 
• Support shared initiatives designed to enhance physician satisfaction, patient experience, and operational efficiency. 
• Maintain clear accountability for clinic operations while fostering a productive partnership with ASC leadership. 

Financial Performance & Business Management 

• Assume accountability for market-level clinic budgets, financial performance, and expense management. 
• Monitor and improve key performance indicators, including patient volumes, provider productivity, staffing efficiency, patient access, and practice profitability. 
• Analyze financial and operational data to identify trends, opportunities, and corrective actions. 
• Develop strategies to improve revenue performance, manage expenses, and optimize resources. 
• Partner with executive leadership on market growth initiatives, financial planning, and operational priorities. 

Leadership & Organizational Development 

• Lead, mentor, and develop clinic managers and operational leaders across the market. 
• Build a culture of accountability, collaboration, employee engagement, and continuous improvement. 
• Establish clear performance expectations and develop leadership capabilities throughout the market. 
• Partner with Human Resources on talent acquisition, employee relations, performance management, and retention. 
• Lead organizational change and operational improvements while maintaining positive physician and employee relationships. 

Patient Experience, Quality & Compliance 

• Champion exceptional patient care and a consistent, positive patient experience across all clinics. 
• Ensure adherence to organizational policies, applicable healthcare regulations, and established quality standards. 
• Collaborate with physicians and clinical leaders to address patient concerns and improve service delivery. 
• Support patient safety, operational risk management, and continuous quality improvement initiatives. 

Strategic Planning & Market Growth 

• Partner with executive leadership to implement market strategies aligned with Panorama Eyecare's organizational objectives. 
• Identify opportunities for practice growth, improved patient access, and expanded services. 
• Support the integration of new physicians, services, and clinic locations. 
• Strengthen relationships within the local medical community. 
• Provide regular updates to senior leadership on market performance, challenges, and opportunities. 

Who You Are 

Performance/Skills Requirements 

• Minimum of five years of progressive healthcare operations leadership experience, including responsibility for multiple medical practices or clinic locations. 
• Demonstrated success developing, managing, and sustaining strong relationships with physicians in a complex healthcare environment. 
• Experience in ophthalmology, optometry, multispecialty physician practices, or comparable outpatient healthcare operations. 
• Proven ability to lead multi-site operations, develop management teams, and drive measurable operational improvements. 
• Strong financial acumen, including budgeting, productivity management, operational analysis, and expense control. 
• Exceptional interpersonal, communication, negotiation, and conflict-resolution skills. 
• Ability to build physician trust, influence stakeholders, and achieve consensus across clinical and administrative teams. 
• Experience with electronic medical records, practice management systems, and performance reporting tools. 
• Ability to travel regularly among assigned clinic locations. 

Preferred 

• Direct operational leadership experience within ophthalmology or optometry. 
• Experience working with ophthalmologists and coordinating clinical operations with ambulatory surgical services. 
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field. 
• MBA, MHA, or comparable advanced degree. 
• Experience supporting physician practice growth, provider integration, and operational transformation. 

Additional Job Details 

• This is a Full Time position located out of at the Eye Center of Northern Colorado and is required to travel to other clinic sites as needed.  
•  Compensation for this role will be $155,000 - $175,000 annually based on experience.  
   

Our Growth Opportunities 

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow. 

Our Employee Perks 

• PTO Accruals Start at 3 Weeks 
• Comprehensive Medical and Dental Insurance 
• Company Paid Optical Allowance 
• Company Paid Routine Eye Care 
• Short Term and Long-Term Disability Insurances 
• Educational Allowance 
• Generous Paid Holiday Program 
• 401K With Company Match  

Join Our Team! 

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine! 

EEOC 

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.