Description
The Raphael Hotel on the Country Club Plaza is looking for a Front Desk Agent - are you looking to join a Top 10 Autograph Collection Marriott Hotel? Our Front Desk Agents at The Raphael Hotel on the plaza are the first face our guests see, and we want it to be a welcoming and friendly one. This position will be flex (days and nights).
RESPONSIBILITIES:
- Approach all encounters with guests and associates with a smile.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Obtain all necessary information when taking room reservations.
- Answer guest inquires about hotel service facilities and hours of operation.
- Be aware of all rates, packages, and special promotions.
- Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
- Operate Front Desk computer system.
- Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
- As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
- Have knowledge of and assist in emergency procedures as required.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.
Requirements
QUALIFICATIONS:
- High School diploma or equivalent required; college course work in related field helpful.
- Experience in a hotel or a related field a PLUS.
- Must be fluent in English, both written and verbal
- An operational knowledge of Microsoft Office suite
- Willing and able to stand for long periods of time
- Able to work with little or no supervision
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
- Must work well in stressful high pressure situations.
- Full- and part-time positions available.
- Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays