At Johnson, Kendall & Johnson (JKJ), our people are the difference. We’re an independent, employee-owned insurance brokerage where relationships matter, expertise is valued, and careers are built with purpose.

We’re looking for a Small Business Account Manager to join our Commercial Lines team. In this role, you’ll partner closely with small business clients, helping them protect what they’ve built while delivering thoughtful, responsive service that earns trust.

If you enjoy owning your work, collaborating with a strong team, and making a real impact for clients every day, we’d love to meet you.

What You’ll Do

As a Small Business Account Manager, you’ll manage and service a diverse book of commercial accounts while acting as a trusted advisor to your clients.

You’ll:

• Serve as a primary point of contact for small business clients, providing timely and professional service by phone and email
• Review and analyze commercial insurance policies to ensure accuracy and appropriate coverage
• Prepare audit check spreadsheets across multiple lines of coverage
• Maintain accurate policy and client documentation in Applied Epic or a similar agency management system
• Complete policy billing templates and partner with our Accounting team to ensure timely processing
• Gather renewal information, market accounts, and work with carriers to secure competitive coverage options
• Prepare and present renewal and new business proposals to clients
• Issue certificates of insurance, evidence of property, auto ID cards, and endorsements
• Review endorsements, audits, and policies for accuracy before delivery to clients
• Collaborate with producers, carriers, and internal teammates to deliver a seamless client experience

What You Bring

• 2+ years of commercial lines insurance experience, preferably in an agency or brokerage environment
• Working knowledge of commercial insurance coverages across multiple lines
• Experience supporting or managing a high-volume small commercial book of business
• Experience with Applied Epic preferred; experience with AMS360 or a similar agency management system is also valuable
• Strong attention to detail, organization, and follow-through
• Clear, professional communication skills and a service-oriented mindset
• Ability to manage competing priorities and take ownership of client needs

Licenses & Requirements

• Active Property & Casualty insurance license, or ability to obtain any additional licenses required for the role
• Occasional travel may be required depending on book of business and industry focus
• Ability to thrive in a collaborative environment where shared responsibility matters

Work Location

This role can be fully remote, with preference for candidates located in GA, MD, NH, OH, PA, SC, TX, VA, or WV. For candidates located near our Horsham, PA office, on-site workspace is also available.

Why JKJ?

At JKJ, we believe great work happens when people feel supported, trusted, and empowered.

Here’s what you can expect:

• A people-first culture built on collaboration, integrity, and long-term relationships
• Opportunities to grow your career with clear expectations and support
• A voice in how work gets done. We value ideas, initiative, and continuous improvement
• The stability of an established firm with the mindset of a modern, forward-thinking brokerage
• Employee ownership through our ESOP, giving eligible employees the opportunity to share in JKJ’s long-term success

About Us

Johnson, Kendall & Johnson (JKJ) is an independent, employee-owned insurance brokerage and risk management consulting firm headquartered in Horsham, Pennsylvania. For more than 70 years, we have partnered with organizations and individuals to design insurance, risk, and financial strategies that protect what matters most.

Our services span business insurance, employee benefits, personal insurance, financial and retirement services, and risk management, supported by in-house safety consultants and claims advocacy specialists. We take a consultative, hands-on approach, working closely with each client to deliver tailored solutions and long-term value.

What truly sets JKJ apart is our people and our ownership mindset. As an employee-owned company, we are invested in our work, our clients, and each other. That commitment shapes our culture and creates an environment where individuals feel valued, supported, and empowered to do their best work.

For more information, visit https://jkj.com.