MAJOR RESPONSIBILITIES:

The HUD Rapid Re-Housing Senior Case Coordinator reports to the Director of Homeless Services and provides case management and housing support to participants experiencing homelessness. The position helps households obtain and maintain permanent housing, coordinates services, and supports housing stability and self-sufficiency. The Senior Case Manager also mentors Case Managers, assists with complex cases, and helps resolve barriers to service delivery.

DETAILED RESPONSIBILITIES:

• Support participants in obtaining and maintaining permanent housing through ongoing services that promote housing stability and self-sufficiency.
• Assess participant needs, strengths, income, and housing barriers. Develop and regularly review housing stability plans, goals, and household budgets.
• Coordinate services, advocacy, family meetings, and referrals to housing providers, treatment services, employment programs, and community agencies.
• Help participants access public benefits, including Public Assistance, Medicare, WIC, TANF, SNAP, and SSI/SSDI. Advocate for needed services and follow up on referrals.
• Assist participants in obtaining employment and exploring opportunities to increase income through job training, benefits, and other resources that support housing stability and self-sufficiency.
• Assist with housing searches, rental applications, and landlord negotiations. Develop property owner relationships and support landlord outreach and education.
• Collect and verify landlord and property documentation, including applicable deed, title, tax bill, and foreclosure searches.
• Complete rent reasonableness reviews and verify applicable program rent limits and affordability before submitting housing requests.
• Conduct and document housing inspections using applicable HUD standards and agency-approved checklists. Track repairs and complete required reinspection.
• Review leases with participants, explain rent obligations and tenant rights, and maintain communication with participants and landlords to address housing concerns.
• Prepare and review financial assistance packets for completeness and submit them for required approval. Coordinate approved payments and retain receipts with purchase orders and supporting documents.
• Monitor participants progress through home visits, phone calls, and meetings. Complete reassessments and help participants plan for the end of assistance.
• Maintain accurate, confidential participant files and timely HMIS entries. Compile participant information, monthly activity data, and housing updates.
• Mentor Case Managers, provide guidance on complex cases, and help troubleshoot service barriers. Assist with training and supervision of new staff as assigned by the Director.
• Assist in developing policies and procedures and reviewing housing and program activities for alignment with contract requirements. Report concerns to the Director.
• Participate in team meetings, case reviews, supervision, and training. Provide participant education, transport participants when authorized, and perform other duties assigned by leadership to maintain program operations. 

REQUIRED QUALIFICATIONS:

• Strong verbal and written communication, organizational skills, and attention to detail. 
• Works well as part of a team, listens effectively, and builds respectful, trusting relationships with participants. 
• Proficiency in Word, Excel, PowerPoint, Outlook, and internet housing searches; ability to learn and use HMIS and agency documentation systems.

EDUCATION/TRAINING/EXPERIENCE/MINIMUM QUALIFICATIONS:

• Experience working with Homeless population a plus and must have knowledge of mainstream benefits, skill in community resource development. 
• Bachelor’s degree from an accredited college or combination of education and experience, which would provide an equivalent background.  
• Minimum two (2) years case management experience.  

•  A Valid Driver's License and Insured Vehicle.
• PPD (TB test required with proof of results; no more than 1 year old)