Summary: Responsible for customer locksmith needs by repairing and opening locks, making keys, changing locks and safe combinations, and installing and repairing safes or vaults by performing the following duties. 

Duties and Responsibilities include the following.  Other duties may be assigned. 

1. Services customer locksmithing needs either at the customer’s jobsite or in our storefront location.
2. Resolves client needs for repairs, installations, and replacements of customer property.
3. Ensures proper authorization of work has been obtained by representative or owner of property. 
4. Responsible for providing a sales receipt to customer upon request.
5. Responsible for the accurate completion of paperwork at the jobsite to include sales receipts or work orders as per company policy or any additional instruction from a dispatcher. 
6. Responsible for submitting all sales receipts and daily summary sheets by the Monday following the end of the week to the General Manager.
7. Responsible for tracking all hours worked on a daily basis through the online application.
8. Responds for all company correspondence, including phone calls, texts, or emails, within a timely period as per company policy.
9. Responsible for providing dispatchers with estimated time of arrival to jobsite and updates as needed.
10. Cuts new or duplicate keys using key cutting machines, impressions or code key machines.
11. Disassembles mechanical or electrical locking devices and repairs or replaces worn tumblers, springs, and other parts using hand tools.
12. Keeps records of company locks and keys.
13. Sets up and maintains master key systems.
14. Inserts new or repaired tumblers into locks to change combinations.
15. Installs door hardware such as locks and closers.
16. Opens safe locks by drilling.
17. Moves picklocks in cylinders to open door locks without keys.
18. Installs alarms and electronic access systems.
19. Unlocks cars and other vehicles.
20. Repairs and adjusts safes, vault doors and vault components using hand tools, lathes, drill presses, welding, and acetylene cutting apparatus.
21. Recommends additional products and services to the benefit of the customers.
22. Responsible for operating company vehicle in a safe, lawful, and respectful manner.
23. Performs all other duties as assigned. 

  Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the organization.

 Computer Skills: To perform this job successfully, an individual should have knowledge of vendor provided software and web-based time punch system. 

Education/Experience: One to two years related experience and/or training. 

Certificates and Licenses: 

•  State license recommended where applicable 
• Valid driver's license recommended 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and talk or hear. The employee is occasionally required to taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.  

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, vibration, and sparks from machines. The employee is frequently exposed to work near moving mechanical parts, fumes or airborne particles, and scratches and burns. The employee is occasionally exposed to wet or humid conditions (non-weather), work in high, precarious places, toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather), risk of electrical shock, work with explosives, and risk of radiation.  

The noise level in the work environment is usually very loud.