Job Summary:

Under limited supervision, carries out procedures to ensure that all Geographic Solutions products and services meet minimum company standards and end user requirements. Oversees Business Analysts and make sure that all software is thoroughly tested to ensure proper operation and freedom from defects. Oversees the documentation of the system; reports progress on problem resolution to management. Devises improvements to current procedures and recommends quality improvements. Manages all client projects to meet goals and deadlines and strives to achieve maximum quality within time constraints of the project deadlines. Handles personnel issues and strives to keep the team stable and productive.

Creates training programs and assists in the execution of the training for the team. Attends meetings as required. Participates in RFPs as required.

THIS IS CURRENTLY A HYBRID POSITION.  CANDIDATE MUST WILLING TO WORK AT THE CORPORATE OFFICE IN PALM HARBOR, FL. MINIMUM OF 2 DAYS A WEEK.  

Key Responsibilities:

• Establish and plan the overall policies and goals for their Business Analyst groups
• Manage both large scale projects and ongoing projects
• Oversee assigned Business Analyst Teams
• Responsible for coordinating project deliverables for all BA Teams assigned
• Supervises the daily activities and workflow of other Business Analyst
• Manage, motivate, and review the work of a group of Business Analysts
• Manages assigned projects and team of Business Analysts in accordance with organizational policies and goals
• Ensures that project/department milestones/goals are met and adhering to approved schedules
• Liaison to work with all other departments to troubleshoot issues and resolve conflicts on behalf of the Business Analysts
• Primarily responsible for ownership of projects from a Business Analyst Department
• Reviewing and assisting in the creation of software documentation in conjunction with the subject matter experts
• Recommendation and review of department policies and procedures related to source code integrity, testing procedures and implementation of software releases
• Responsible for stepping in as temporary Lead for any BA Team when the lead is not available
• Responsible for the operations of the BA Department when the Director is not available
• Subject matter expertise of assigned area of responsibility and can provide mentorship to other staff
• Assists other Team Leads, Managers, and/or Director with coordinating with other teams and departments to determine Business Analyst needs
• Creation and Distribution of department reports
• Go to person to answer questions about the department for the rest of the company
• Ability to manage deployment events on a weekly basis including nights, weekends, and extended hours to ensure a successful, stable product is delivered to the clients
• Responsible for personnel oversight of team’s work-related efforts and needs, including the preparation of probationary and annual employee reviews, approval of paid time off, daily employee schedule considerations, and approval of base work schedule requests as needed
• Analyze business and user needs, document requirements and translate both into proper specifications/Agile Requirements Document (ARD) for each project
• Coordinate and meet with clients and business leaders, as well as work closely with software architects and development teams to identify and document the direction, scope, and dependencies of the project
• Translate business requirements into concise system requirements for use by the software architects and development teams
• Extensive understanding of multiple functional areas related to complex projects and the ability to identify and quantify business process improvements along with system improvements using technology is critical
• Foster productive communication between technical and non-technical audiences to ensure that technological solutions fulfil business needs. Responsibilities include: 
• Identify, document and diagram business requirements and processes,
• Knowledge of project management methodologies and practices, 
• Assist with validation and testing of applications written to the design specification. 
• Review and analyze team performance including:
• Reviewing/monitoring team workload, productivity, and quality to ensure company deliverables are met.
• Providing feedback to team members and keeping department leadership informed.
• Identifying training/coaching opportunities and conducting or assisting with coordinating those trainings.
• Complete annual reviews for team members within established timelines.

Work Experience / Knowledge:

• Possess advanced knowledge of both project management and the software development lifecycle (SDLC) of large-scale development projects
• Minimum of 10 years of Business Analyst experience or equivalent combination of education and technical or industry experience (Workforce, UI, Adult Ed, Vocational Rehabilitation, etc.) in relationship to development and implementation of software solutions
• Minimum of 7 years of supervisor experience 
• Minimum of 5 years of industry experience in any of the following: Workforce, UI Benefits, Tax, Adult Education, VR, etc.
• Experienced demonstrator/facilitator
• Strong cross-functional understanding of program
• Possess strong understanding of SQL server
• Ability to demonstrate system functionality to internal and external audiences
• Experience in requirements elicitation, writing design documents, creating test cases/scenarios and testing system functionality
• Subject matter expert in one of the following:
• Technical subject product
• Programmatic experience
• Systems experience
• Ability to work independently
• High level understanding of how to track data through the database as it relates to the application and when required federal reporting requirements
• Strong understanding of application programming, database, and system design
• Understanding of Internet, Intranet, Extranet, and client/server architectures
• Ability to analyze system requirements relative to the base software functionality and configuration
• Knowledge of Microsoft Office including MS Word and Excel
• Strong interpersonal and relationship skills
• Strong oral and written communication skills with attention to detail

Qualifications / Certifications:

• Bachelor’s Degree in business or related field, or equivalent experience preferred
• Certified Business Analysis Professional and/or Agile Analysis Certification preferred

Special Requirements:

• Required travel to visit client sites, attend National Conferences and/or assist in Marketing presentations which are assigned by Manager when appropriate
• May also be assigned various projects and tasks as needed.

 Equal Opportunity Employer. M/F/D/V