Operations Manager 

Reviewed: 10/2026  

Department:   Gaming

Location:   Juneau

Exemption   Status: Exempt

Pay   Grade(s): 12-14 ($79, 306.50 - $95, 979.00 + DOE)  

Purpose:. The Operations Manager is responsible for the daily oversight of   gaming floor operations to include the slot operation, maintenance,   installation and repair of slot machines, ensuring a safe, engaging, and   compliant environment for patrons and staff. This position supervises   frontline gaming staff, slot ambassadors and technicians, coordinates with   other departments, monitors floor activity, addresses guest concerns, and   ensures adherence to Tribal Gaming Regulatory Authority (TGRA) requirements,   internal controls, and organizational policies. The Operations Manager serves   as a visible leader on the gaming floor and plays a key role in maintaining   operational efficiency, customer service standards, and regulatory   compliance.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

Leadership & Strategy Floor Operations & Guest Experience

· Ensure games are   conducted fairly, accurately, and in compliance with approved rules and   procedures

· Oversee day-to-day   gaming floor operations during assigned shifts

· Oversee and ensure the   proper maintenance, repair and troubleshooting of slot machines, including   mechanical, electrical and software components

· Oversee and perform Slot   machine conversions, installs, and removals.

· Maintain a visible   presence on the floor to support staff and engage with patrons

· Address patron   questions, disputes, or concerns in a professional and timely manner

· Ensure a welcoming,   respectful, clean, and orderly environment

· Ensure the team   members are excelling in customer service.

Supervision & Staff Support

· Supervise and train a   team of slot ambassadors to ensure all work is completed in a timely,   efficient and safe manner

· Supervise floor staff   including slot ambassadors, cage cashiers, and related personnel

· Assign work duties,   manage breaks, and ensure adequate floor coverage

· Provide coaching,   guidance, and performance feedback to staff

· Assist with training   new employees on floor procedures, customer service expectations, and   compliance requirements

· Document and report   performance issues or policy violations as needed

Compliance & Internal Controls

· Ensure compliance with   TGRA regulations, approved internal control standards, and organizational   policies

· Monitor adherence to   cash handling, game integrity, and security procedures

· Identify and report   irregularities, incidents, or potential violations promptly

· Coordinate with   Security, Counting Room, and Management while maintaining appropriate   separation of duties

Operational Oversight

· Ensure clear and   accurate records of all maintenance, repair and installation work is   completed on slot machines 

· Assist with opening   and closing procedures for the gaming floor

· Ensure equipment,   supplies, and workstations are properly set up and maintained

· Complete shift   reports, incident reports, and required documentation

· Communicate   operational issues, staffing needs, or concerns to management

Supervisory Responsibilities

· Direct supervision of   assigned gaming floor staff

· Direct supervision of   Manager on duty staff

· Authority to provide   input on scheduling, training, and performance evaluations

· Enforces workplace   conduct, safety standards, and operational procedures

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Strong understanding   of gaming floor operations and customer service principles

· Strong understanding   of slot and cage operations.

· Ability to enforce   policies consistently and professionally

· Strong leadership,   communication, and conflict-resolution skills

· High attention to   detail and situational awareness

· Ability to remain calm   and decisive in fast-paced or high-pressure situations

· Proficiency with basic   computer systems and reporting tools

· Ability to maintain   confidentiality and exercise sound judgment

· Must maintain all   required licensing. 

Minimum   Qualifications (education, experience, skills):

· High school diploma or   GED 

· Minimum of five (5)   years of experience in gaming operations with strong knowledge of slot   machine components, mechanics, conversions, installations, removals, and   electronics.

· Minimum of two (2)   years of experience in hospitality or customer service operations.

· Minimum of two (2)   years in a supervisory or management capacity preferred

· Ability to obtain and   maintain required background checks and clearances

· Ability to work   evenings, weekends, holidays, and extended shifts as required

Required   Work Card

· Successful and   continued Licensing with T&H Tribal Gaming Authority

Preferred   Qualifications (education, experience, skills):

· Bachelors degree or   higher preferred

· Prior lead experience   preferred

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· Work performed primarily on the gaming floor and requires   standing, walking and active engagement for extended periods. 

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Certain   positions at Tlingit and Haida may have exposure to certain hazardous   materials or conditions. The   supervisor will review these if applicable.