Behavioral Services   Coordinator

Department:   Community & Behavioral Services

Location:   Juneau, AK

Exemption   Status: Non-Exempt

Pay   Grade(s): 10/11 ($33.62-$36.98+ DOE) 

Purpose: The behavioral   services coordinator is responsible for coordinating the daily operations of   the Community & Behavioral Services Healing Center Department. The   incumbent also provides occasional support to programs within the Community   & Behavioral Services Division (Reentry & Recovery, Tribal Vocational   Rehabilitation, and Community Advocacy). This position is responsible for managing the front desk and points of   contact for the CBS Healing Center.

Essential Functions. An individual in   this role must be able to perform the following functions with or without   reasonable accommodation:

· Oversee front desk   operations of the CBS Healing Center

· Analyze and apply   program guidelines, policies, and procedures for moderately complex issues   with minimal supervision

· Monitor and process   participant inquiries and referrals from multiple sources (email, phone,   etc.)

· Schedule   participants with clinicians, maintaining full and accurate clinical   schedules, including psychological testing clinics

· Assist participants   with accessing their electronic health record patient portal

· Compile timely   statistical data for grants, operations, and reporting needs

· Develop and maintain   confidential records, including participant charts and intake paperwork

· Collect participant   satisfaction surveys regularly

· Manage shared   communication channels (Healing Center inbox, voicemail, faxes)

· Work closely with   the Health Information Coordinator (HIC) for record releases, court-ordered   requests, subpoenas, and related compliance

· Manage   interdepartmental referrals, ensuring protocol adherence and invoicing as   needed

· Maintain knowledge   of Behavioral Services theories, principles, and program guidelines

· Ensure adherence to   HIPAA and 42 CFR confidentiality regulations

· Manage company Divvy   Card purchases, including coding and approval submission

· Assist with   logistics for Community & Behavioral Services events and programs

· Process incoming and   ongoing mail following procedures

· Collaborate with   clinicians to resolve client needs

· Maintain   trauma-informed environment by managing Healing Center opening/closing and   upkeep of common areas

· Apply deescalation   strategies when indicated and ensure interactions with participants are   trauma-informed, professional, and within the appropriate scope and   boundaries of this role

· Ensure clinical   schedules are complete and accurate, and reminders are being sent   appropriately

· Communicate and   handle tasks related to holidays and office closures

· Provide   administrative support, including booking staff travel and processing   invoices

· Participate in or   facilitate meetings such as safety and quality improvement sessions

· Possible supervision   of administrative assistant staff

· Perform other duties   as assigned

Knowledge, Skills   & Abilities. A comprehensive set of capabilities required to perform job   tasks effectively:

· Excellent written   and verbal communication skills

· Excellent computer   skills

· Strong   organizational skills

· Ability to work   flexible hours

· Ability to analyze   and interpret complex information from multiple sources

· Ability to manage   priorities in a changing environment with limited information

· Ability to defuse   emotionally charged situations in a respectful manner

· Ability to maintain   accurate, complete, and confidential records

· Ability to provide   excellent customer service

· Ability to relate   with people from different socioeconomic and cultural background

· Understanding of the   Tribe’s mission and culture

Minimum Qualifications (education,   experience, skills):

· AA Degree in   Business, Social Sciences, or closely related field.

· Two (2) years   related experience.

· Two (2) years   supervisory experience.

· Substitution for   degree

High School Diploma

Two  (2) years+ related experience.

Preferred Qualifications (education,   experience, skills):

· Experience in   behavioral services

Physical Requirements. The   physical demands described here are representative of those that must be met   by an employee to successfully perform the essential functions of this job   with or without reasonable accommodation:

· Work is performed in a professional   office setting and is mainly sedentary. May require routine walking,   standing, bending, and carrying of items weighing less than 40 lbs.

Work Environment. The work   environment characteristics described here are representative of those an   employee encounters while performing the essential functions of this job:

· Some travel may be required on   small aircraft or ferry. 

· Certain positions at Tlingit and   Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if   applicable.

This Position Description describes   the essential functions and qualifications of the job described. It is not an   exhaustive statement of all the duties, responsibilities, or qualifications   of the job. This document is not intended to exclude modifications consistent   with providing reasonable accommodation for a disability. This is not a   contract. Your signature indicates that you have read this Position   Description and understand the essential functions of and qualifications for   the job.