Job Summary:

We are seeking a dynamic and experienced digital product manager to join our growing team. As a digital product manager, you will own one or more of our key platforms – online banking, mobile banking, digital onboarding, and employee-facing tools – and will play a crucial role in driving our member experience and employee experience roadmaps. In your role, you will collaborate closely with cross-functional teams to define product strategies, prioritize features, design business processes, and manage the product lifecycle from inception to delivery.

Essential Job Duties:

Main responsibilities:

• Execute the digital product strategy aligned with business goals and member needs.
• Create and maintain the product roadmap, prioritizing features and enhancements based on strategic priorities and market trends.
• Work closely with vendors, UX/UI designers, engineers, marketers, and other stakeholders to deliver high-quality digital products.
• Depending on the products you own, you will have the opportunity to manage a team of product analysts and user experience designers. 
• Build wireframes and low fidelity prototypes to communicate your ideas.
• Organize accounts (financial products), data, settings, and transactions in a logical manner to improve digital product usability.
• Build journey and process maps to communicate user flows and improve business processes.
• Interview leaders in lending, business services, payments, loss mitigation, and other business units to identify pain points and process improvement opportunities.
• Conduct market research and competitive analysis to identify opportunities and trends in digital banking.
• Utilize member feedback, analytics, and user research to inform product decisions and enhance user experiences.
• Drive the agile product development process, including sprint planning, backlog grooming, and release management.
• Ensure product quality and compliance with regulatory requirements through rigorous testing and validation.
• Define key metrics and KPIs to measure product performance and optimize features based on data-driven insights.
• Communicate product updates, milestones, and priorities to internal and external stakeholders.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent analytical skills with the ability to interpret data and trends, diagnose problems, and recommend effective solutions
• Exceptional communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders
• Strategic thinker with a customer-centric mindset and a passion for delivering innovative digital solutions.
• Excellent organizational skills and attention to detail.
• Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
• Strong organizational skills in managing multiple initiatives.   

Knowledge:

• Knowledge of regulatory requirements and compliance standards related to financial products is a plus.

Education and Experience:

• Minimum 6+ years’ experience in digital product management or related field
• Minimum bachelor’s degree or certification in business administration, STEAM field(Science-Technology-Engineering-Arts-Math) or related field, or more than 2 years of related experience in lieu of a degree

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 20 pounds at times.