About the Company

Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing. We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement. 

Job Summary

The Department Manager is accountable for the success of all assigned customer relationships and daily operational functionality at the property level on behalf of Xclusive Services. The Department Manager position will report to the Property Manager for local property support as part of the National Service Team. 

Essential Job Functions

Operational Support % of Time Spent 100%

• Provide excellent customer service and customer relationships through timely follow-up and communication to all needs 
• Maintain and circulate accurate contact information for all assigned properties to headquarters, sales, and service regional leaders 
• All work, including scheduling, to be done at an assigned property 
• Present routinely for morning check-in, meetings, and walk throughs 
• Take ongoing Safety and Support training courses, as scheduled 
•   throughout region to ensure all Team Members have up to date guidelines and expectations related to health and safety practices 
• Own current customer retention efforts, in conjunction with Sales and Service Team 
• Always ensure full and timely delivery of weekly payroll, individual and direct report(s) 
• Assist in creating customer engagement activities and events 
• Cultural leadership and participation 
• All other duties, as assigned by Leadership 
• Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values 
• Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies. 
• Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment 
• Other duties to be performed, as assigned 

Required Abilities, Requirements, and Qualifications

• 2+ years of experience in related field required or similar role 
• 1+ year of supervisory experience  
• Comfortable working independently in Microsoft Office (365-PC), WhatsApp, text message platforms, travel and expense software 
• Must be available to work outside of business hours with constant communication to team (early/late day shifts, weekends, holidays, etc.) 
• Previous experience in hotel/hospitality on-site management (customer service, staffing, or service preferred) 
• Ability to travel across assigned properties, as assigned 
• Must have superior relationship building skills 
• Ability to meet firm deadlines and communicate effectively 
• Adaptable to learn new software platforms and systems 
• Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship 
• High School diploma required 
• Adaptable to learn new software platforms and systems 
• Fluency in English required, bilingual in Spanish is a plus 
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers 
• Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s) 
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers 

Physical Demands

While performing the duties of this job must have the:

• Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently 
• Ability to push and pull objects weighing up to 25 lbs. as needed 
• Capability to reach overhead and extend arms for various tasks 
• Ability to bend, squat, and kneel required 
• Ability to operate tools, equipment, or machinery requiring fine motor skills 
• Ability to stand and walk for extended periods, up to 8 hours 
• Ability to work extended hours including nights and weekends 
• Work may be performed indoors and outdoors in various weather conditions, including heat, cold, rain, and wind 
• Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position  

Benefits

• Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity insurance (effective the first day of the month following start date) 
• Paid Sick Time  
• Paid Holidays  
• Paid Personal Time Off 

An Equal Opportunity Employer

Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.