FLSA Classification: Exempt

Exempt employees may occasionally be required to work outside normal business hours (i.e., occasional evening or weekend work may be necessary to support program deadlines or organizational priorities).

Reports to: Director of Learning and Development

Department: Human Resources

Salary: Starting at $110,000

Date created/revised: October 2, 2026

Work Location: Hybrid 2 days in Phila office (University City)

Summary/objective

The Manager, Learning and Development is responsible for the hands-on execution of TruMerit’s learning and development (L&D) strategy and approved roadmap. Reporting to the Director of Learning and Development, this role translates established priorities, learning architecture, and standards into effective programs, content, and learner experiences. The Director sets enterprise strategy, governance, investment priorities, and success measures; the Manager owns day-to-day implementation, including development schedules, learning calendars, logistics, communications, platform administration, and delivery coordination.

The Manager leads train-the-trainer initiatives, partners with subject matter experts (SMEs) to develop accurate and practical learning content, and personally facilitates engaging virtual and in-person learning experiences. The role applies adult learning principles, instructional design methods, and appropriate AI-enabled tools to develop and deliver learning that supports onboarding, role-specific capabilities, leadership development, knowledge sharing, and TruMerit’s mission and values. The Manager tracks results and improves execution within the Director’s established framework.

As assigned by the Director, the Manager may also oversee the execution of cultural initiatives such as Culture Compass, and serve as the business and content lead for the company’s intranet. These responsibilities support employee engagement, timely internal communications, and access to organizational information, while learning and development execution remains the role’s primary focus.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Program Implementation & Operations

• Translate the Director’s approved L&D roadmap into implementation plans with clear deliverables, milestones, responsibilities, and deadlines; track progress and escalate resource constraints, risks, or priority conflicts to the Director.
• Manage end-to-end learning program operations, including the master learning calendar, facilitator and SME schedules, invitations, registration, attendance, venues, virtual meeting setup, materials, accessibility arrangements, technical checks, and follow-up communications.
• Develop, launch, maintain, and update curricula, learning pathways, and supporting resources within the learning architecture and quality standards established by the Director.
• Administer learning technologies and platforms, including assignments, learner access, content publishing, completion records, and routine reporting; resolve operational issues and coordinate technical support as needed.

Train-the-Trainer Leadership & SME Partnership

• Lead day-to-day coordination of SMEs, trainers, facilitators, coaches, and knowledge contributors, clarifying deliverables, scheduling contributions, and maintaining consistent delivery practices.
• Design, develop, and lead train-the-trainer initiatives within the Director’s standards, including facilitator guides, preparation sessions, practice delivery, observation, feedback, and ongoing coaching to build internal facilitation capability and delivery consistency.
• Partner with SMEs to define learning objectives, translate technical or process-heavy information into accessible learning, and coordinate content review and updates; retain SME responsibility for technical accuracy.
• Curate internal and external resources and equip contributors with templates, job aids, and practical guidance that support effective knowledge sharing and peer learning.

Instructional Design, Content Development & Facilitation

• Personally facilitate engaging virtual, in-person, and blended learning experiences, including workshops, onboarding, and leadership development activities; manage group dynamics, guide discussion, explain complex concepts clearly, and adapt delivery to learner needs.
• Apply adult learning principles and instructional design methods to develop measurable objectives, session plans, presentations, e-learning modules, facilitator and participant guides, job aids, practice activities, and assessments that support workplace application.
• Use approved AI-enabled tools to support content development and learning delivery, such as drafting storyboards, creating practice scenarios and knowledge checks, and supporting interactive learning; validate outputs for accuracy, relevance, accessibility, and bias, protect confidential information, and retain human review and SME validation.

Stakeholder, Partner & Project Coordination

• Coordinate learning projects across SMEs, managers, internal partners, and vendors, maintaining project schedules, review cycles, dependencies, and delivery commitments.
• Manage day-to-day coordination with external learning providers, consultants, and content vendors within approved scope and budgets; track deliverables and raise scope, cost, or quality concerns to the Director.
• Develop and manage learning communications, including program announcements, enrollment instructions, calendar updates, reminders, prework, manager briefings, and post-session resources, to support participation and application.

Analytics & Continuous Improvement

• Collect, analyze, and report participation, completion, learner feedback, assessment results, and evidence of workplace application against the Director’s established success measures.
• Use findings to improve content, facilitation, logistics, and learner experience; recommend enhancements, including appropriate AI-enabled solutions, and implement approved changes.

Culture Engagement, HR Communications & Intranet

• Support integration of TruMerit’s mission, values, and expected behaviors into onboarding, learning programs, communications, and employee development initiatives.
• As assigned, oversee the execution of cultural initiatives such as Culture Compass, coordinating activities, schedules, contributors, communications, and follow-up within the Director’s established priorities; coordinate recognition programs, communities of practice, and knowledge-sharing initiatives that reinforce organizational values and employee engagement.
• As assigned, serve as the business and content lead for the company’s intranet, coordinating content owners, publishing calendars, content organization, review cycles, and updates to keep information current and easy to find. Partner with HR, internal communications stakeholders, and IT on employee needs and site improvements; IT retains responsibility for technical administration, security, and platform support.
• Gather employee feedback and participation data to identify opportunities for strengthening cultural alignment, inclusion, collaboration, and learning across the organization.

Other

• Lead or support other Human Resources initiatives, special projects, and cross-functional workstreams aligned with organizational priorities.

Competencies

• Learning program execution, operational ownership, and reliable follow-through
• Project management, logistics, calendar management, and learning communications
• Strong facilitation, group engagement, and train-the-trainer leadership
• Applied adult learning principles, instructional design, and content development
• Learning technology administration and responsible AI use in learning development and delivery
• Learning evaluation, reporting, and data-informed continuous improvement
• SME partnership, contributor coaching, and vendor coordination
• Culture initiative coordination, editorial planning, employee communications, and intranet content management
• Clear communication, collaboration, adaptability, and attention to detail

Supervisory responsibilities

This position does not have direct supervisory responsibilities. The Manager, Learning and Development provides functional leadership, coordination, and coaching to SMEs, trainers, facilitators, coaches, vendors, and project contributors supporting learning and culture initiatives, under the direction of the Director of Learning and Development.

Work environment

Hybrid, with two days per week in the Philadelphia office preferred. The role requires regular virtual collaboration across teams and stakeholders and may require participation in onsite meetings, learning events, or organizational activities.

Physical demands

• Ability to remain in a stationary position for extended periods.
• Ability to participate in virtual and in-person meetings, facilitate learning activities, and collaborate across digital platforms.

Travel required

Minimal; may include to support organizational meetings, learning programs, leadership sessions, or vendor engagements.

Required education and experience

• Bachelor’s degree in learning and development, organizational development, human resources, education, business, communications, or a related field, or an equivalent combination of education and relevant experience.
• Three or more years of experience in learning and development, training operations, talent development, program coordination, instructional design, or a related discipline.
• Demonstrated experience executing learning programs from planning and content development through launch, delivery, evaluation, and improvement, including ownership of logistics, calendars, communications, and competing deadlines.
• Demonstrated strong facilitation skills in virtual and in-person settings, including engaging participants, managing group dynamics, adapting to learner needs, and leading train-the-trainer initiatives that prepare SMEs and internal facilitators for effective delivery.
• Demonstrated understanding and practical application of adult learning principles and instructional design, including developing learning objectives, selecting delivery methods, creating engaging content and assessments, and partnering with SMEs to ensure technical accuracy and relevance.
• Demonstrated understanding and practical use of AI-enabled tools in learning content development and delivery, including effective prompting, output validation, human oversight, and protection of confidential information.
• Experience administering learning technologies or digital learning platforms and maintaining learning content, records, and reports.
• Strong written, verbal, facilitation, organizational, analytical, and project-management skills.

Preferred education and experience

• Professional certification in learning and development, instructional design, facilitation, project management, change management, or human resources.
• Experience coordinating communities of practice, mentoring, peer learning, onboarding, or leadership development initiatives.
• Experience working with external learning providers, consultants, content vendors, or learning-production partners.
• Experience coordinating culture or employee engagement initiatives, and serving as an intranet content lead.
• Experience with e-learning authoring tools, learning experience platforms, or learning analytics and evaluation methods.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Affirmative Action/EEO statement

TruMerit, formerly CGFNS International, Inc., is an equal opportunity employer committed to inclusion and diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

TruMerit, formerly CGFNS International, Inc., will not discriminate against or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Reasonable accommodation is available for applicants with disabilities or religious needs.