Job Title: Accounts Receivable (AR) Specialist

Position Summary
The Accounts Receivable (AR) Specialist is responsible for managing and monitoring customer accounts, ensuring timely collection of outstanding payments, maintaining accurate financial records, and supporting the organization's cash flow objectives. This role works closely with customers, sales teams, and internal departments to resolve billing discrepancies and improve collection performance.

Key Responsibilities

• Prepare, process, and distribute customer invoices accurately and in a timely manner.
• Monitor accounts receivable aging reports and follow up on overdue accounts.
• Contact customers regarding outstanding balances through phone calls, emails, and written correspondence.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Apply customer payments and reconcile accounts to ensure accuracy.
• Maintain detailed records of collection activities and customer communications.
• Generate AR reports, aging summaries, and collection metrics for management review.
• Collaborate with sales, customer service, and accounting teams to resolve account issues.
• Assist with month-end closing activities, account reconciliations..
• Establish and maintain positive customer relationships while ensuring compliance with company credit and collection policies.
• Support process improvement initiatives to enhance collection efficiency and cash flow.

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or Business preferred.
• 2+ years of experience in accounts receivable, collections, accounting, or related financial roles.
• Strong understanding of accounts receivable principles and collection practices.
• Proficiency in Microsoft Excel and accounting/ERP systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and manage multiple deadlines.
• Strong problem-solving and customer service abilities.