What You'll Be Doing

The Microsoft 386 Platform & Adoption Specialist at Bank Iowa will provide dedicated functional ownership and subject-matter expertise for Bank Iowa's Microsoft 365 productivity services. This position manages the governed lifecycle of assigned services, including evaluating platform changes, supporting administration and solution delivery, coordinating adoption and change efforts, and translating technical capabilities into practical business value. Working closely with technology teams, business partners, and governance groups, you will help ensure Microsoft 365 services are securely introduced, effectively supported, and continuously improved. This position plays an important role in strengthening service health, supportability, adoption, and the overall team member experience while supporting Bank Iowa's information security, compliance, and governance expectations.

Core Responsibilities

• Serve as the functional service owner and subject-matter expert for assigned Microsoft 365 productivity services, with primary focus on SharePoint Online, Microsoft Teams, Power Platform, and Microsoft 365 Copilot.
• Maintain service roadmaps, standards, ownership records, support models, and lifecycle plans, and recommend when capabilities should be adopted, deferred, restricted, improved, or retired.
• Monitor the Microsoft 365 Roadmap, Message Center, service notifications, and product communications to identify changes relevant to Bank Iowa and assess their business, operational, risk, compliance, and technical impact.
• Partner with technology owners, Information Security, business-process owners, project and change-management partners, and governance groups to evaluate and implement approved Microsoft 365 capabilities.
• Develop and coordinate adoption strategies, stakeholder-readiness activities, rollout plans, communications, training, and practical user resources for approved services and features.
• Configure and administer assigned Microsoft 365 service settings within approved authority; coordinate tenant-level, identity, security, compliance, licensing, and integration changes with the appropriate technical owners.
• Troubleshoot escalated functional and configuration issues; coordinate vendor escalation; and support incident, problem, change, release, testing, and production-readiness activities.
• Coordinate the governed intake and lifecycle management of approved Power Platform solutions and Copilot agents, partnering with technical resources or approved vendors for complex development, integration, and deployment work.
• Gather stakeholder feedback and use available service, support, adoption, risk, control, and solution-value information to recommend improvements and report meaningful outcomes.
• Identify opportunities to improve productivity, collaboration, knowledge sharing, and business processes through stronger use of approved Microsoft 365 capabilities and automation tools.
• Maintain accurate technical, operational, governance, support, and training documentation.
• Provide functional ownership and implementation guidance for Microsoft 365 service rollouts, adoption initiatives, troubleshooting, and solution testing, and lead assigned projects in partnership with project and change-management resources.

General Responsibilities

• Performs other bank related duties as assigned by supervisor
• Build effective relationships that support a collaborative working environment across Bank Iowa.
• Contribute to technology projects, governance reviews, audits, examinations, and remediation efforts as appropriate to the role.
• Perform other bank-related duties as assigned by the supervisor.

Skills/Experience You'll Need

Required Education & Experience

• Associate degree in a technology-related or business-process-analysis field, or an equivalent combination of education and relevant professional experience.
• Approximately five years of relevant experience in an enterprise Microsoft 365 environment, including direct experience administering and supporting SharePoint Online, Microsoft Teams, and related Microsoft 365 services, governance, permissions, external sharing, and role-based administrative access.
• Demonstrated experience with Microsoft 365 service ownership or implementation, including platform changes, stakeholder coordination, documentation, support, adoption, training, and change enablement.
• Experience with IT service-management practices, including incident, problem, change, release, and knowledge management, as well as business-process discovery and requirements gathering.
• Experience working within a regulated environment and communicating technical changes, risks, and business impacts to technical and non-technical stakeholders.

Preferred Experience

• Experience with Microsoft 365 Copilot, Microsoft Viva, Power Platform, Power Automate, Copilot Studio, or related solution-governance practices.
• Working knowledge of Microsoft 365 administrative centers, usage and adoption reporting, Microsoft Purview, and Microsoft Entra ID concepts.
• Relevant Microsoft, ITIL, project-management, or change-management training or certifications.

Additional Qualifications Include

• Ability to exhibit our values: Think Big, Be People-Centered, Enable Great Things, and Bring Your Best.
• Strong communication, documentation, presentation, facilitation, and stakeholder-engagement skills.
• Translates technical information into clear, practical business language for team members and leaders.
• Exercises independent judgment to evaluate Microsoft 365 changes, document risks and dependencies, resolve issues within established authority, and make recommendations to technology owners, leaders, and governance groups.
• Identify emerging service needs, recommend improvements, and follow work through completion.
• Collaborates effectively with business partners, technical teams, leaders, vendors, and governance groups.
• Maintains accurate service, governance, support, and training documentation while managing multiple priorities.

Hours of Work & Travel

• Full-time, regular employment.
• Generally, Monday through Friday, 8:00 A.M. to 5:00 P.M.; hours may vary based on business needs and project requirements.
• Planned after-hours work may occasionally be required for approved implementations or service communications.
• Periodic travel to Bank Iowa locations within Iowa may be required for planned meetings, training, or implementations.

What you’ll love about us

Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here:

• A competitive financial package - we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive      change and allow our team members to think big.
• Blending work and life – As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
• Continued learning opportunities – Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement – Our team members are active members of their communities and people-centered. Bank Iowa      aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
• Recognition – Bank Iowa is proud of our team members who “Live our Values”. Our peer nominated recognition program      presented annually, recognizes and celebrates team members who exemplified our values from the past year.

Our People-Centered Culture

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities.

At Bank Iowa, we’re proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other, like family. If you’re looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.

Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected – for all of who they are – regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.