Work Arrangement: This role may be either fully remote or hybrid. If fully remote, it is with the expectation of working remotely on a full-time basis from an approved work location, with in-office presence and travel as required. If a hybrid schedule, it is with an expectation of approximately 3 days per week working on-site in Glastonbury, CT with flexibility for remote work with manager approval. 

As a Senior Account Manager on our Large Commercial Lines team, you will manage a portfolio of middle market to large commercial lines clients with sophisticated risk profiles and complex insurance programs, including accounts over $20,000 in commissionable revenue. Working closely with Risk Advisors, you will leverage your technical expertise, industry knowledge, and client service skills to deliver exceptional results, drive client retention, and support long-term account success. We are seeking experienced Property & Casualty insurance professionals with 5+ years of experience and a commitment to service excellence.

Responsibilities 

• Manage and service commercial insurance accounts across a variety of industries and risk profiles. 
• Utilize shared services to prepare new business and renewal activities. 
• Review and analyze policies, coverage documents for accuracy and identify coverage concerns. 
• Assist with carrier marketing efforts and maintain relationships with carrier partners. 
• Prepare and maintain applications, loss runs, schedules, proposals, and coverage summaries. 
• Deliver prompt, accurate, and professional service to clients, carriers, and internal teams. 
• Communicate proactively and effectively with clients, carriers, and internally to ensure service expectations are met. 
• Identify opportunities to improve workflows, client experience, and service efficiency. 
• Maintain and continuously develop knowledge of insurance products, coverages, carrier resources, and market trends through ongoing training and professional development.
• Support the development and onboarding of less experienced service team members. 
• Ensure compliance with agency procedures, quality standards, and documentation requirements. 
• Participate in training, professional development, and agency initiatives. 
• Work on projects and other duties as assigned. 
• Effectively utilize Microsoft Office, agency systems, and other business technologies. 
• Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency. 
• Collaborate across teams to support clients and agency goals 
• Demonstrate alignment with our purpose, values, and culture. 

Desired Skills

• Strong client service and relationship management skills. 
• Strong knowledge of commercial insurance coverages, policy interpretation, and risk exposures. 
• Ability to independently manage client service needs and resolve routine to moderately complex issues. 
• Strong knowledge of underwriting practices, carrier appetites, and insurance market conditions. 
• Deep experience managing middle market to large commercial insurance accounts, renewals, and policy documentation. 
• Excellent organization, prioritization, and attention to detail. 
• Strong analytical and problem-solving abilities. 
• Professional communication and interpersonal skills. 
• Strong collaboration and relationship-building skills. 
• Commitment to continuous learning and professional development. 
• Ability to support newer team members. 
• Adept at managing competing priorities in high pressure environment ensuring details and exceptional client service.
• Proficiency with Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms and AI tools.
• Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.

Qualifications

• 5+ years of commercial lines insurance experience, with a focus on middle to large market accounts. 
• Bachelor’s degree preferred; high school diploma or equivalent required. 
• Property & Casualty license in good standing required. 

General Working Conditions

• Dynamic environment with frequent communication via in person, video, email, and phone. 
• Some travel and non-standard working hours may be required. 
• Ability to view computer monitors for extended periods of time.
• Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.

Compensation
The estimated base salary range for this position ranges from $76,600 - $115,000. The base pay offered will consider experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. The stated range reflects the Company's good-faith estimate of potential earnings at the time of posting.

Eligible employees may participate in comprehensive benefit programs, including health, dental, and vision insurance; a 401(k) plan with company match; paid time off and holidays; company-paid life and disability insurance; an employee assistance program; health navigation and care advocacy services; hospital indemnity and critical illness coverage; insurance licensing and continuing education reimbursement; and other company-sponsored benefits.

Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Smith Brothers Insurance, LLC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability, marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs. This description does not constitute a contract of employment, and we reserve the right to revise the job description and/or require other tasks be performed as circumstances change.

About Smith Brothers 

Smith Brothers Insurance is a Top 100 National Broker with over 50 years of being independently operated. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.