Basic Qualifications
Education/Training: B.S. degree in Computer Science or related technology field of study preferred; intermediate knowledge of computer and server hardware; including current Windows desktop and server environment operating systems. Knowledge of Microsoft 365, VMware, Meraki Hardware a plus. Working knowledge of the technical constructs of local, wireless networks, wide area networks and VOIP Telecommunications. Certifications in A+, Network + or CCNA certification are preferred.
Skill(s): Communicates in English; competent reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; proficient technical and computer skills; moderate knowledge of complex networks, user security, and active directory administration.
Experience: A minimum of three (3) years’ experience in related positions normally required.
General Responsibilities
Responsible for planning, coordination, design, installation, and connectivity of computer and network systems to ensure the stable operation of the Bank’s Information Technology Network and Infrastructure assets. This includes configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication protocols.
Essential Duties
- Support the desktop laptop environment and server environment and the solutions that support those environments.
a. Participate in the implementation of systems, software, and network solutions for the Ban as required.
b. Installs, configures, and maintains multi-user software to be accessed from file and application servers.
c. Maintain user access management requests as assigned.
d. Execute projects, as directed, including documentation and oversight of Managed Information Technology infrastructure and solutions.
e. Attain certifications as required for the organization to meet vendor guidelines, as well as to keep current with ongoing requirements for Network Administration and the Bank.
f. Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices.
g. Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
h. Assists Network Services Manager with maintenance of VOIP phone system and related products.
i. With the Network Services Manager conducts research on network products, services, protocols, and standards in support of network procurement and development efforts.
j. Participate in training as required for the Bank to meet regulatory requirements, as well as to keep current with ongoing requirements for the role and the Bank.
k. Update all application technology hardware and operating system inventories.
2. Creates and deploys standard desktop and laptop images through standard software deployment methodologies.
a. Successfully manage projects including documentation and oversight of Managed Information Technology infrastructure and solutions.
b. Attain certifications as required for the organization to meet vendor guidelines, as well as to keep current with ongoing requirements for Network Administration and the Bank
c. Participate in training as required for the Bank to meet regulatory requirements, as well as to keep current with ongoing requirements for the role and the Bank
d. Install network cabling and physical equipment such as racks, UPS, servers, switches, PCs, laptops, wireless access points printers, etc. as needed
e. Responsible for maintaining all application technology hardware and operating system inventories.
3. Administrative Responsibilities:
a. Maintain documentation, as directed, of the bank network configuration, network mapping, processes, and service records.
b. Complete helpdesk tickets promptly, and thoroughly and communicate issues and remediation with internal stakeholders and Information Technology teammates.
c. Follow information Technology Standard Operating Procedures.
Ancillary Duties
- Performs tasks that are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Job Location
Support Center
1055 Texas Palmyra Highway
Honesdale, PA
Various outside locations
Equipment/Machines
- PC/Laptop with Camera & Microphone
- Multi-Function Device (MFD): print, copy, fax, scan
- Various computer networking tools and equipment
- Printers
- Telephone
- Automobile