Position Title: Help Me Grow Care Coordinator & Outreach Specialist

Classification: Exempt

Dept./Program: Developmental Health

Reports to: Developmental Health Manager

Position Org Date: October 2026

GENERAL EXPECTATIONS:

1. Understands the core values of the Coalition and incorporates them regularly
2. Works as a team member demonstrating flexibility, assisting other programs/ departments/agencies, and lending support as needed and requested
3. Understands the ebbs and flows of work and manages accordingly
4. Functions within the policies and administrative procedures of the Coalition
5. Ensures the quality (neat, accurate, and thorough) and quantity (amount of work during a given amount of time) of work meets expectations necessary to fulfill the Coalition’s mission
6. Demonstrates dependability and drive in completing work assignments without close supervision
7. Understands the importance of confidentiality regarding program quality support activities and is always cognizant of this when speaking to others in the community
8. Works independently and exercises professional competency, balanced temperament, composure, discipline, and maturity
9. Maintains flexibility to manage multiple tasks while meeting critical timelines
10. Local and regional travel; occasional out-of-region travel
11. Provides support to the Director of Developmental Health
12. Attend and participate in required meetings, training, and job-related events
13. Other areas of support as assigned by the Director of Developmental Health or Developmental Health Manager

ESSENTIAL JOB FUNCTIONS:

Care Coordination

1. Receive, review, and process referrals from families, healthcare providers, schools, childcare providers, and community agencies.
2. Conduct intake and follow-up activities with families participating in Help Me Grow services.
3. Administer developmental and behavioral screenings using approved screening tools.
4. Review screening results and provide families with developmental information and guidance.
5. Connect children and families to community resources, healthcare providers, early intervention services, and educational supports.
6. Maintain ongoing communication with families to monitor progress and service access.
7. Document all contacts, screenings, referrals, outcomes, and follow-up activities in STAR and other required systems.
8. Assist families in navigating service systems and reducing barriers to care.
9. Monitor open cases and ensure timely follow-up and closure.
10. Provide developmental health information and resource navigation through Help Me Grow services.
11. Assist with planning and implementation of Books, Balls, and Blocks events and Play and Learn play groups that promote developmental monitoring, school readiness, and family engagement.
12. Help identify, develop, and maintain partnerships with organizations and stakeholders throughout Duval, Clay, Nassau, and Baker Counties to expand awareness of developmental health resources and strengthen referral networks.

Outreach, Physician Engagement & Community Partnerships

1. Develop and maintain relationships with physicians, healthcare providers, childcare providers, schools, and community organizations.
2. Conduct outreach visits to pediatric and healthcare practices throughout Duval, Clay, Nassau, and Baker Counties.
3. Promote developmental screening, early identification, and Help Me Grow services.
4. Conduct presentations, trainings, and educational opportunities for healthcare providers, community partners, and families.
5. Represent Coalition and Help Me Grow at community events, resource fairs, networking meetings, and public awareness events.
6. Recruit, engage, and maintain community partnerships that support developmental health initiatives and increase access to services for children and families throughout Duval, Clay, Nassau, and Baker Counties.
7. Assist with planning and implementation of outreach campaigns and special events.
8. Distribute educational and promotional materials to providers and community partners.
9. Collaborate with internal and external stakeholders to strengthen referral pathways and service coordination.
10. Identify service gaps, community needs, and opportunities for system improvement.

Data Collection and Reporting

1. Maintain accurate records and documentation of all outreach and care coordination activities.
2. Compile and submit required reports in a timely manner.
3. Track outreach contacts, presentations, referrals, screenings, and follow-up outcomes.
4. Assist with data collection and quality improvement initiatives.
5. Utilize data to identify trends and opportunities for increased community impact.

ORGANIZATIONAL RELATIONSHIP:

Reports directly to the Developmental Health Manager.

Works collaboratively with Coalition staff, healthcare providers, community agencies, early learning providers, school districts, state agencies, and other community stakeholders throughout Duval, Clay, Nassau, and Baker Counties.

KNOWLEDGE AND SKILLS:

1. Excellent oral and written communication skills.
2. Ability to communicate effectively with families, healthcare providers, community partners, and Coalition staff while exercising discretion and sound judgment.
3. Ability to handle multiple projects, establish priorities, and utilize effective time-management skills.
4. Ability to solve problems independently and seek clarification when appropriate.
5. Proficiency in computer hardware, software applications, databases, and systems utilized by the Coalition.
6. Self-starter with a proactive approach to identifying and resolving issues.
7. Ability to maintain composure, manage conflict, and work effectively under pressure while maintaining a positive and professional demeanor.
8. Demonstrated exemplary customer service, networking, relationship-building, and interpersonal skills.
9. Knowledge of community resources and agencies serving children and families throughout Duval, Clay, Nassau, and Baker Counties.
10. Knowledge of child development, developmental screening, early intervention services, and family support systems.
11. Ability to establish and maintain collaborative partnerships with healthcare providers, community organizations, schools, childcare providers, and other stakeholders.
12. Strong presentation, public speaking, and outreach skills.
13. Ability to maintain confidentiality and handle sensitive family information in accordance with organizational policies and procedures.
14. Ability to analyze information, identify needs, and make appropriate referrals and recommendations.

EDUCATION AND EXPERIENCE:

1. A minimum of a Bachelor's Degree in Education, Sociology, Psychology, Social Work, Public Health, Human Services, Child Development, or a related field required.
2. Knowledge and experience working with young children and families, including child development and developmental screening preferred.
3. Experience building and maintaining partnerships with community organizations, healthcare providers, and other stakeholders preferred.
4. Experience designing and delivering presentations, trainings, workshops, or community outreach activities preferred.
5. Knowledge of community resources and service systems serving children and families.
6. Proficient in Microsoft Office software and database management systems.
7. Bilingual (English/Spanish) preferred.

LICENSES AND CERTIFICATIONS:

Valid Driver’s License

ENVIRONMENTAL CONDITIONS:

1. Primarily works in a remote setting
2. 40-hour workweek / 12-month position
3. Some nights and weekends are required for training and special events
4. Able to lift up to 30 lbs.

OTHER REQUIRED DUTIES:

There will also be other duties as the Coalition sees fit to help with the overall mission of the organization and to provide services based on state mandates and other requests.