The Senior Admissions Representative, entry-point position, will interface with prospective students in support of their decision to attend/select the school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, the Senior Admissions Representative must meet the school quantitative and qualitive goals and objectives, as established, in an accurate, professional and compliant/ethical manner using school-approved admissions processes and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives. 
• Evaluate monthly activity against standards and personal inquiry goals. 
• Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, ad in compliance with all accrediting standards and requirements. 
• Conduct telephone interviews and email correspondence to identify student prospects to determine their educational needs, concerns and interests. 
• Develop a rapport with prospective students and maintain contact with them frequently. 
• Partners with departments outside of Admissions including Financial Aid and Academics to ensure the delivery of a high level of service to every student, including degree programs. 
• Consistently operates within, and is measure with respect to, the schools’ expected behaviors: execution, communication/feedback and professionalism. 
• Ensures compliance with applicable Campus policies and procedures. 
• Other duties as required or assigned.

QUALIFICATIONS 

• High School Diploma or equivalent, Associates preferred. 
• 2-5 years’ experience in sales and/or customer service. 

KNOWLEDGE, SKILLS AND ABILITIES 

• Communication Skills: Demonstrates the ability to communicate clearly and effectively, aggressively follow-up, by phone, system notes, email, etc. 
• Detail Oriented: Careful and with a focus on quality in accomplishing tasks. 
• Time-Management: Manages own time; takes personal responsibility for timeliness of work priorities and resources to achieve results and goals. 
• Coach ability: Being receptive to feedback, willing to learn, embracing continuous improvement 
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace. 
• Technological: Demonstrates intermediate ability to use technology to create efficient processes and organizational methods. 
• Computer proficiency in Microsoft Office, databases and QuickBooks. Experience with accounting software. 
• Teamwork: Ability to work well in a team setting. 
• Ability to interact with staff, customers and vendors. 

PHYSICAL DEMANDS 

• Sitting for long periods of time; up to 8 hours of computer work daily 
• Carrying papers and materials; up to 10 pounds 
• Attend mandatory meetings and training 
• Able to read computer screen and maneuver between applications

WORKING CONDITIONS

Majority of work is performed in a general office environment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are require of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

Escoffier offers a robust suite of benefits, including:

• Medical, dental, vision, life, voluntary life, and disability insurance
• 401(k) Retirement Program with an employer match
• Enhanced Employee Assistance Program
• PTO Program
• 11 paid holidays

Triumph Higher Education LLC and its companies are Equal Opportunity Employers. The company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug-Free Workplaces.