JOIN LEITNER-POMA’S SERVICE TEAM

Join our team as a Service Department Manager, where you'll lead and innovate in the dynamic world of ski lifts and aerial ropeway technologies in Grand Junction, Colorado. This pivotal role combines strategic leadership with hands-on customer engagement, ensuring top-notch service and spare parts support while driving future growth. You'll also be at the forefront of developing a sustainable service presence in Western Canada, fostering industry relationships, and enhancing training capabilities. If you're a calm, credible leader with a passion for technical excellence and customer satisfaction, we invite you to make a significant impact with us.

WHAT YOU’LL BE DOING

In this role, you will lead and manage the Service and Spare Parts teams, setting clear objectives and fostering a culture of high performance and collaboration. You'll serve as a trusted point of contact for customers, ensuring their needs are met with professionalism and safety in mind. Your responsibilities will include overseeing technical operations, developing training programs, and expanding service capabilities in Western Canada. Additionally, you'll leverage technology and data to enhance service delivery and drive proactive growth in spare parts and service sales.

Leadership & Department Management

• Lead and manage the Service and Spare Parts teams, establishing clear objectives, accountability, collaboration, and high standards of performance.
• Preserve the department’s core service fundamentals while evaluating and implementing a future structure that recognizes and elevates the strengths of existing team members.
• Recruit, develop, coach, and retain a technically capable team that can support scheduled maintenance, urgent service needs, customer training, and long-term department growth.
• Build team depth and succession capability so customer knowledge, technical expertise, and industry relationships are shared and sustained.
• Remain composed during urgent or difficult situations, guide effective problem solving, and model respectful, customer-centered leadership.

Customer Leadership & Industry Relationships

• Put the customer first while balancing safety, technical requirements, contractual commitments, financial responsibility, and practical problem resolution.
• Serve as a trusted point of contact and escalation for customers, adapting to customer needs without compromising safety, quality, or professional standards.
• Build and maintain the respect and confidence of customers, industry partners, and trade professionals through responsiveness, credibility, and consistent follow-through.
• Ensure timely communication, proposals, service updates, issue resolution, and validation of completed work.
• Support industry education and workforce development efforts that help attract and prepare a new generation of skilled workers.

Technical & Service Operations Oversight

• Provide knowledgeable oversight of maintenance, repair, troubleshooting, inspections, and preventative maintenance for ski lifts and aerial ropeway systems.
• Ensure the department can assemble and coordinate a qualified rapid-response team for urgent service calls and provide 24/7 emergency coverage as needed.
• Ensure work meets applicable industry standards, regulations, company policies, and customer commitments.
• Use strong mechanical and electrical judgment to guide decisions, minimize downtime, and identify when specialized technical support is required.
• Develop repeatable service processes, documentation, and knowledge-sharing practices that reduce reliance on any single individual.

Training & Workforce Development

• Create and lead a comprehensive training strategy that includes internal continuing education, customer training, and broader industry education.
• Evaluate and develop dedicated training capabilities in Grand Junction and Tooele, including the potential use of mobile training labs.
• Strengthen technical onboarding, cross-training, certification planning, and ongoing skills development for service and spare parts personnel.
• Partner with internal and external stakeholders to support the development of qualified tradespeople, including certified millwright capabilities where required in Canada.

Technology, Systems & Knowledge Management

• Expand effective use of Salesforce or successor customer and service management systems to improve visibility, follow-up, planning, and customer support.
• Identify and implement appropriate AI-enabled and digital tools to improve maintenance manuals, predictive maintenance, spare parts notifications, interactive maintenance databases, and access to technical knowledge.
• Ensure technology investments support field employees and customers, protect accurate technical information, and improve response quality and consistency.
• Use data and reporting to monitor service demand, response performance, recurring issues, parts needs, customer satisfaction, and improvement opportunities.

Service & Spare Parts Growth

• Develop a more proactive approach to spare parts and service sales by anticipating customer needs, identifying lifecycle opportunities, and coordinating follow-up with Sales and other departments.
• Expand service offerings and commercial opportunities while protecting the department’s reputation for trusted technical support and customer care.
• Manage contractual terms, pricing support, proposals, financial commitments, department budgets, resource planning, and cost controls.
• Prepare and present regular reports on service activities, department performance, customer needs, growth initiatives, risks, and improvement plans.

Western Canada Service Expansion

• Lead the development of a full-time service capability for Western Canada, with operations coordinated through the Kelowna office.
• Build strong working relationships in Alberta and other Western Canadian markets, recognizing the importance of certified trades and local labor requirements.
• Develop the staffing, certification, tools, parts support, scheduling, escalation, and customer coverage model required for a sustainable regional service presence.
• Coordinate closely with Canadian leadership and local stakeholders to ensure the service model is practical, compliant, responsive, and aligned with customer needs.

Safety, Quality & Compliance

• Ensure all activities comply with applicable safety requirements, regulations, company policies, and quality standards.
• Promote a strong safety culture through training, audits, field visibility, incident follow-up, and continuous improvement.
• Ensure service personnel are appropriately trained, qualified, equipped, and certified for assigned work, including work at heights and around heavy machinery.
• Perform other duties as assigned.

This is a full-time, salaried position, currently hiring at $90,000 - $105,000 per year based on relevant experience & certifications. 

This position will accept applications until December 2nd, 2026, at which time the posting will close and the final applicant pool will be evaluated. Please note that application review begins immediately, and the role may be filled prior to the final closing date.

BENEFITS & PERKS

In addition to your compensation, Leitner-Poma is proud to offer our employees the following benefits & perks:

Benefits

• Comprehensive health care plans with 100% company-paid options.
• 401k with a 25% Company Match after one year of employment.
• Annual Bonus based on company performance.
• Paid Personal Time which grows based with your tenure.
• 12 Paid Holidays per year.
• And more!

Perks

• Company Ski Pass to Powderhorn Mountain Resort.
• Company Tee Times at Redlands Mesa Golf Course.
• Fitness Reimbursement & Discounted Gym Passes. 
• Outdoor Gear Discounts. 
• And more!

BASIC QUALIFICATIONS

• Bachelor’s degree in Engineering, Mechanical Technology, Business, Operations, or a related field; equivalent directly relevant industry experience may be considered.
• At least 7 years of progressively responsible service operations, field service, maintenance, or technical support experience, including demonstrated people-management responsibility.
• Demonstrated technical knowledge of ski lift, aerial ropeway, or comparable complex mechanical and electrical systems.
• Demonstrated experience managing customer escalations and maintaining effective relationships during high-pressure service situations.
• Working knowledge of industry safety and compliance requirements, including work at heights and around heavy machinery.
• Authorized to work in the United States of America. 
• Proficiency in English and ability to work effectively across U.S. and Canadian operations.

DESIRED QUALIFICATIONS

• Extensive ski lift or aerial ropeway industry experience and an established reputation with customers and industry stakeholders.
• Engineering, mechanical, electrical, millwright, project management, or other relevant professional certification or advanced education.
• Experience developing regional field-service operations, particularly in Western Canada.
• Knowledge of Canadian trade certification and workforce requirements, including millwright qualifications applicable to the region.
• Experience with Salesforce, field-service management systems, predictive maintenance, technical knowledge bases, or AI-enabled service tools.
• Experience developing customer training, internal technical education, training facilities, or mobile training capabilities.
• Safety certification for working at heights and handling heavy machinery, plus First Aid/CPR/AED certification.

ABOUT LEITNER-POMA OF AMERICA, INC.

Leitner-Poma specializes in designing, engineering, manufacturing, and maintaining innovative cable transport systems spanning from the tallest mountains to the busiest city centers. Our innovative systems keep people moving, no matter the location or the conditions. From coast to coast, Leitner-Poma is revolutionizing transportation across North America!

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Leitner-Poma of America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.