Welcome to your opportunity to change the world! If you have a servant's heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members. At Caritas, we do not hire people for jobs, we find new team members for rewarding and life-changing careers that make the world better. 

If you are kind, patient, and ready to make a difference, we would love to meet you! 

Full-time employees are offered the competitive benefits outlined below: 

• Generous Paid Time Off
• Paid Training and Professional Development
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 403(b) Retirement Plan with 5% Employer Match
• Tuition Reimbursement
• Employee Assistance Program
• Opportunities for Growth and Advancement

We know great candidates come from a variety of backgrounds and experiences. If you are excited about this opportunity, we encourage you to apply, even if you don't meet every qualification listed. 

Title: Senior Infrastructure Engineer

Department: Office of Technology & Innovation

Status: Full-Time, Exempt

Reports To: Director of Technology & Innovation

Starting Compensation Pay: $83,000/annually

PURPOSE: The Senior Infrastructure Engineer is responsible for the design, implementation, maintenance, security, and continuous improvement of Caritas Family Solutions' technology infrastructure. This role serves as a technical leader who ensures reliable, secure, and scalable systems that support agency operations across multiple locations while advancing strategic technology initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, implement, maintain, and optimize enterprise infrastructure solutions.
• Administer servers, operating systems, cloud platforms, identity management systems, and related technologies.
• Develop and maintain automation, scripts, and integrations to improve operational efficiency.
• Design, support, monitor, and troubleshoot network infrastructure including firewalls, switches, routing, and wireless technologies.
• Implement and maintain cybersecurity controls, monitoring solutions, vulnerability management programs, and system hardening practices.
• Lead infrastructure and technology projects from planning through implementation and support.
• Collaborate with vendors and internal stakeholders to deploy new systems and enhancements.
• Create and maintain technical documentation, standards, and procedures.
• Provide technical guidance and mentorship to team members.
• Participate in disaster recovery, business continuity, and strategic technology planning efforts.
• Provide advanced troubleshooting and escalation support for complex technical issues.
• Participate in on-call and after-hours support as needed.
• Additional duties as assigned.

Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required.  

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED:

Degree/Field Required: Associate degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.

Degree/Field Preferred: Bachelor's degree in Computer Science, Information Technology, or a related field.

Additional Fields of Knowledge Important for the Role:

• Enterprise infrastructure architecture
• Network administration
• Cloud technologies
• Cybersecurity
• Identity and access management
• Automation and scripting
• Disaster recovery and business continuity

Experience Required:

Five (5) or more years of progressively responsible experience in infrastructure engineering, systems administration, networking, cybersecurity, and technology project leadership.

Experience Preferred:

Experience supporting multi-site environments.

Experience leading enterprise infrastructure projects.

Licenses/Certifications Required:

Network+ or equivalent certification.

Licenses/Certifications Preferred:

• CCNA
• Microsoft certifications
• Cloud certifications (Azure, AWS, or equivalent)
• Cybersecurity certifications
• Project Management certifications

SKILLS REQUIRED

Manager-Specific: Demonstrated ability to provide technical leadership, guide and mentor team members, lead complex infrastructure projects, and coordinate effectively with vendors and stakeholders to achieve organizational objectives.

Basic: Strong written and verbal communication skills with the ability to create clear documentation, present technical information to non-technical audiences, manage competing priorities, and maintain a high level of organization and attention to detail.

Social: Ability to build positive working relationships across departments, collaborate effectively with internal and external partners, provide responsive customer service, and foster a team-oriented approach to problem-solving and service delivery.

Problem Solving/Decision-Making: Exceptional analytical and troubleshooting abilities with the capacity to diagnose complex infrastructure, networking, and systems issues. Demonstrates sound judgment, evaluates risks appropriately, and develops sustainable solutions that support business operations and security requirements.

Resource Management: Experience planning and managing technology projects, coordinating vendor relationships, supporting budget and purchasing activities, maintaining technology assets, and identifying opportunities to improve operational efficiency through strategic resource allocation.

Technical: Advanced knowledge of enterprise infrastructure technologies including Windows Server administration, Microsoft 365, cloud services, identity and access management, virtualization platforms, network infrastructure, cybersecurity practices, endpoint management, backup and recovery solutions, monitoring tools, and automation through scripting and systems integration.

Proficient Computer Skills In: Microsoft 365 applications, PowerShell, Microsoft server technologies, endpoint management systems, network administration tools, monitoring platforms, and technical documentation systems.

Expert Computer Skills In: Enterprise systems administration, infrastructure design and optimization, network troubleshooting, systems integration, cybersecurity best practices, and automation of administrative and operational processes.

Trauma-Informed: Demonstrates an understanding of trauma-informed principles and incorporates those practices into daily interactions with employees, clients, and community partners while supporting a respectful, inclusive, and service-oriented workplace culture.

VEHICLE RELATED REQUIREMENTS:

Access to reliable transportation: Required

Access to a reliable automobile: Preferred

Proof of continued insurance: Required

Valid driver's license: Required

Additional license requirements: Must maintain a driving record acceptable under agency insurance guidelines.

DRUG-FREE WORKPLACE

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict, drug-free workplace policy is maintained. 

Caritas Family Solutions is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.