We're pleased to announce an opportunity for the position of TXIX Case Manager, within the Senior and Independent Living Services department.

Location: Pullman, WA/Hybrid

Status: Full-Time

Wage Range: $21.65-$23.42

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Position Summary:

Provides federally regulated Medicaid case management services under Title XIX programs in compliance with federal Medicaid rules, Washington Administrative Code (WAC), and agency policy. Responsible for conducting comprehensive CARE assessments, authorizing long-term care services, issuing Planned Action Notices (PANs), and ensuring regulatory compliance. Responsible for assessment of client needs, development and monitoring of service plans, makes appropriate referrals and serves as a customer advocate with other service providers. Assists with department day-to-day operations as delegated, including reports, outreach, community events, support groups, and more. Requires knowledge of related community resources and the laws and regulations specific to the area of service.

Benefits Information

• Medical and Dental insurance options for employees and families
• Vision and Life insurance as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours paid vacation per month during first year of employment
• 8 hours paid sick leave per month
• 12 paid holidays per year

General Responsibilities (Essential Functions):

• Complete the initial interviews with clients and their families to assess the customer's eligibility for services.
• Gather relevant and useful data from the client, family, other agencies, to formulate a psychosocial assessment of the client and his or her family.
• Assemble and guide group discussions and decision-making sessions among relevant professionals and program representatives, clients and their families, and significant others to formulate goals and design an integrated intervention plan.
• Monitor adherence to the plan and manage the flow of accurate information within the action system to maintain a goal orientation and coordination momentum.
• Provide "follow-along" to the client and his or her family to speed up identification of unexpected problems in service delivery and to serve as a general troubleshooter on behalf of the client.
• Provide support and information to help the client and his or her family in situations of crisis and conflict with service providers.
• Provide ongoing emotional support to the client and his or her family so they can cope better with problems and utilize professional and complex services.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions (general responsibilities).

Knowledge, Skills, & Abilities

• Ability to access and egress non-ADA facilities and homes.
• Knowledge of computer applications including Microsoft One Drive, Outlook, Excel, & Adobe.
• Knowledge of the dynamics of aging, grief and death.
• Knowledge of crisis intervention and counseling principles and practices.
• Ability to prepare reports, correspondence and documentation.
• Ability to comprehend complex documents and concepts.
• Ability and willingness to maintain customer confidentiality.
• Ability to understand and apply federal, state and local policies, procedures and regulations applicable to the area of assignment.
• Capable of analyzing and evaluating client needs and development and implementation of corrective action(s) to resolve issues.
• Ability to communicate effectively, both orally and in writing, including public presentations.
• Ability to establish and maintain effective working relationships with agency staff, gatekeepers, and general public.
• Ability to analyze complicated situations efficiently and effectively.

Required Education or Experience:

Per Washington State Aging & Long-Term Support Administration Policy, Case Managers will meet at least the following minimum education and experience requirements:

1. Four years of paid, full time, on-the-job social service experience in providing care management and long-term support and services to vulnerable adults, such as providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, and a high school diploma or its equivalent; or
2. Three years of paid, full time, on-the-job social service experience, providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, a high school diploma or its equivalent, and are bilingual or bicultural with such experience; (or
3. Two years of experience with other DSHS information systems used by Case Management staff, such as Comprehensive Assessment and Reporting Evaluation (CARE) tool, Barcode, ProviderOne, QA Monitor, ACES.Online, or ALTSA reporting, and college courses, an Associate’s degree, or its equivalent; or
4. Two years of paid, full time, on-the-job social service experience and Bachelor’s degree; or
5. One year of paid, full-time, on-the-job social service experience and a Bachelor’s degree in social services, behavioral or health sciences; or
6. Social service experience and a Master’s degree.

*One year full-time equivalent verifiable hours through an internship or volunteer work in social services may be substituted for one year of paid social service experience in providing care management and long-term support and services to vulnerable populations.

*Part-time hours may be considered if the hours total one year full-time equivalent.

*Individuals functioning as Case Managers prior to August 28,1991, who have performed competently as determined by their performance evaluations may be deemed Case Managers from a Washington State Area Agency on Aging when they meet the following educational requirements:

1. High School diploma or its equivalent and four years of paid on-the-job social service experience prior to August 28, 1991; and
2. Completion of state-sponsored CORE training.

Required Certification and Licenses:

• Valid driver’s license in state of residence.
• Auto insurance in the amount required by the State of Washington.
• Acceptable completion of a criminal history background check.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, and keyboard reach.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required (up to 50 lbs.)
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required.

The work environment characteristics described are what is encountered while performing the essential functions of this job.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

*To support operational needs and compliance requirements, this position is expected to be performed within the State of Washington.

*Additional wage progression may be available over time under the organization's established compensation structure. The full established pay scale for this position is $21.65 - $57.73 per hour; however, placement above the starting wage range is not available at hire.