Material Damage Supervisor

Rancho Cucamonga, CA | Claims

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto insurance without compromising outstanding service.

Our values are ABLE:

• Always do the right thing
• Be yourself
• Learn and evolve
• Execute

We are looking for an experienced Material Damage Supervisor to join our Claims leadership team in Rancho Cucamonga, California. This is an excellent opportunity for a strong claims leader with extensive auto physical damage, estimating, and people-management experience who thrives in a fast-paced environment.

Reporting to the Material Damage Manager, the Material Damage Supervisor will lead a team within our Material Damage operation. Depending on business needs, responsibilities may include oversight of Material Damage Specialists, Total Loss Adjusters, Salvage Specialists, Desk Auditors, Field Appraisers, and repair facility-related operations.

You'll be responsible for ensuring timely, accurate claim handling while developing your team, improving operational performance, and maintaining compliance with Aspire guidelines and California insurance requirements.

Key Responsibilities:

• Lead, coach, develop, and manage a team of Material Damage professionals.
• Monitor workloads and effectively distribute assignments to improve cycle time, productivity, and claim outcomes.
• Perform claim and team-member audits to ensure quality and compliance.
• Monitor team performance against established metrics and address areas needing improvement.
• Ensure material damage claims are handled timely and accurately in accordance with company guidelines, regulatory requirements, and industry best practices.
• Oversee the quality and accuracy of your team's work product.
• Provide ongoing coaching, mentoring, training, and performance feedback.
• Support employee performance management in partnership with Human Resources.
• Maintain and improve Material Damage policies, procedures, workflows, and documentation.
• Identify opportunities to improve claims processes and systems and provide recommendations to Claims leadership.
• Support tow, storage, estimating, repair, total loss, and salvage processes as applicable.
• Ensure compliance with California requirements regarding vehicle inspections following repairs.
• Produce timely and accurate reporting for areas within your responsibility.
• Partner effectively with other Claims managers, supervisors, internal departments, vendors, and business partners.
• Help foster a high-performing, accountable, and collaborative Claims environment.

What We're Looking For:

• 7+ years of Property & Casualty insurance experience.
• Extensive auto physical damage/material damage claims experience.
• Strong vehicle estimating experience.
• Previous experience leading or directly managing a claims or material damage team.
• Strong understanding of auto insurance claims practices, standards, terminology, and regulations.
• Experience handling property damage claims in a high-volume environment.
• Working knowledge of California insurance regulations and claims requirements.
• Demonstrated ability to manage performance, coach employees, and drive team results.
• Strong analytical, organizational, and decision-making skills.
• Ability to prioritize multiple responsibilities in a fast-paced claims environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and the ability to work effectively in a paperless, technology-driven environment.
• Strong interpersonal skills with the ability to collaborate across Claims and other departments.

We'd especially like to hear from someone who has:

• Led auto physical damage or material damage adjusters/appraisers.
• Strong knowledge of vehicle estimating and repair processes.
• Experience overseeing field appraisers, desk appraisers, total loss, or salvage operations.
• Experience managing claim quality, cycle time, productivity, and performance metrics.
• A hands-on leadership style focused on coaching, accountability, and team development.
• Experience working within the California auto insurance market.

Working Environment:

• Position is based in the Rancho Cucamonga, California area.
• Fast-paced, high-volume Claims environment where accuracy and timely decision-making are critical.
• Paperless, technology-driven work environment.
• Extended periods of computer use may be required.
• Travel may be required based on business needs.

Aspire is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Aspire provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring accommodation during any stage of the recruitment or hiring process should inform us right away.

Aspire complies with all applicable fair chance, ban-the-box, and criminal history consideration laws. Qualified applicants with criminal histories will be considered in a manner consistent with applicable law and the requirements of the position.

The pay range provided for this position represents the Company's good-faith estimate of the compensation for this role at the time of posting. Compensation for this position will be determined based on job-related qualifications, experience, education, skills, geographic location, and business needs. Aspire reserves the right to modify compensation and benefits programs as permitted by law.