Summary & Objective

The Resident Navigator will assist   Centralized Admitting Department in various job functions in obtaining required clinical documentation for patient/resident’s   medical record, completion of admission packets for all new and readmit admissions,   bed management and assist the Business Office in accordance with established   policies and procedures. 

Knowledge & Experience Requirements

• High School diploma or        general education degree (GED)

· 1-2 years of   experience in a Health Care Facility preferred

· Must   have knowledge of computer office/clinical software such as Microsoft Office   (Word, Excel, and Outlook). 

· Basic   knowledge of Medicare/Medicaid, managed care and private insurance   guidelines 

· Must be   able to read, write and understand the English language (Bilingual preferred)

Essential Functions

· Supports   and upholds the principles of the organizational Mission, Vision, and Values.

· Work   with resident and/or patient, and   resident representative, health care proxy, health care surrogate, power of   attorney, and/or court appointed Guardian ensure efficient admission.

· Admits,   transfers, and discharges patients and/or residents in accordance with   established policies and procedures.

· Maintains   daily/monthly census report as directed. And will report any discrepancies to   central admissions as necessary 

· Will   attend necessary (morning) meetings to report census.

· Maintain   the admission package excel log for timely signatures within the 72 hours   period upon admission.

· Distributes   all necessary data from referral sources such as hospitals, discharge   planners, Case Managers, Physicians for resident/patient chart.

· Create   admission face sheets and completes all admissions paperwork to initiate   obtaining signatures of patients and/or residents or representative on all   required form, releases, authorizations, etc.

· Assures   that accurate information is obtained during the admission package process   for data entry onto the face sheet.

· Maintains   Admissions Control Board with color-coded magnets.

· Assist   and facilitate medical, therapy and/or respiratory equipment as needed for a   seamless admission.

· Assist   with bed management and transfers within the facility.

· Will   communicate all admission and discharges to central admissions throughout the   day.

· Ensures   transfer/discharge data entered into clinical database is accurate. 

· Answer   public inquiries both written and verbal regarding policy and procedure for   admissions. Prepares pre-admission packets for mailing upon request.

· Conducts   tours of the facility to potential patient and/or resident and/or   representative to secure admission.

· Maintains   admission waiting list in accordance with established policies and procedures   if applicable.

· Maintains   confidentiality of all pertinent care information for patients and/or residents   in accordance with Health Insurance Portability Accountability Act (HIPAA) guidelines   and established policies and procedures. 

· Assists   the Business Office for financial responsibilities for co-payments, private pay   consumers with new admissions/and readmits. 

· Obtains   all signatures from patients and/or residents or responsible representative   in a timely manner. 

· Requests   copies of insurance cards, driver’s license, living wills and/or Advance   Directives, and scans into clinical software when available. 

· Informs   (via email) receptionist and nursing units of expected pending admissions.

· Will   be the Facility Patient Ambassador with all admissions and discharges in the   facility. 

• Must exhibit excellent        customer service and a positive attitude towards residents and/or        patients, colleagues, physicians and community. 
• Maintain scanned document        such as admission packets into Electronic Chart System (ECS) and Pixcert        daily.

· Communicates   with the Director, Central Admission and Executive Director/Administrator of   any issues and department needs. 

· Will   assist the Business Office in facilitation of a new Long-Term Care (LTC) resident   admission. 

*Reasonable   accommodations may be made to enable individuals with disabilities to perform   the essential functions of the position.

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As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.