Position Title: Caregiver Program Coordinator 

Position Category: Non-Exempt, Full-Time

Reports to: Director of Strategic Partnerships & Community Engagement

Flexible Hybrid: On-site/Hybrid

Direct Reports: N/A 

Salary Range: $55K-70K

Location: Chicago, IL 

Join Our Team 

At the Center for Better Aging (CBA), our mission is to improve the quality of life for older adults and strengthen the communities we serve. We provide compassionate aging services, support, and resources that help individuals live healthier and safer lives.

CBA is a diverse, mission-driven team of professionals who value collaboration, innovation, and dignity for all. We foster a supportive work environment that encourages new ideas, growth, and work-life balance.

We’re a growing nonprofit—and we’re looking for people who want to grow with us. Employees at CBA are encouraged to take on new challenges, develop leadership skills, and pursue professional development opportunities that help advance their careers within the organization. 

Key Responsibilities

Program Coordination & Caregiver Support 

· Coordinate and support day-to-day operations of caregiver programs and services. 

· Serve as a primary nonclinical point of contact for caregivers, providing information, resource navigation, follow up, and appropriate referrals while escalating needs outside the scope of the role. 

· Assist caregivers in accessing community resources, respite services, educational opportunities, and support programs. 

· Coordinate weekly program activities, schedules, communications, and participant engagement efforts. 

· Maintain a program calendar/workplan that tracks caregivers programming, outreach participation deliverables, deadlines, and partner commitment. 

· Identify caregiver needs and collaborate with internal and external partners to address service gaps.

Community Outreach & Engagement 

· Conduct outreach to caregivers, healthcare organizations, community agencies, faith-based organizations, and other stakeholders. 

· Develop and maintain partnerships that increase awareness and utilization of caregiver services. 

· Represent the organization at community events, meetings, and outreach activities. 

· Support recruitment and retention of program participants and follow up with caregivers to identify barriers to participation and connect them with appropriate CBA and community resources

Education, Training and Memory Cafe

· Coordinate caregiver education programs, workshops, support groups, and training opportunities. 

· Assist with planning and facilitation of Memory Cafés and other caregiver-focused events. 

· Coordinate speakers, educational materials, logistics, and participant communications. 

· Gather participant feedback to improve program offerings.

Caregiver Kit Distribution & Volunteer Coordination 

· Coordinate assembly, inventory management, and distribution of caregiver support kits. 

· Ensure program materials and supplies are available and distributed appropriately.

Partnership & Collaboration 

· Serve as a liaison with partner organizations and other community partners, coordinating activities, meetings, deliverables, referrals, information sharing, and follow-up consistent with established partnership responsibilities 

· Participate in interdisciplinary meetings and collaborative initiatives. 

· Provide flexible program support when emerging caregiver needs, staffing gaps, special initiatives, or time-sensitive deliverables require additional coordination while maintaining accountability for core program responsibilities

· Foster strong working relationships with internal teams and external stakeholders.

Data Collection & Program Evaluation 

· Maintain accurate participant records, program documentation, and databases. 

· Collect, track, and report program metrics, outcomes, and participant feedback. 

· Assist with grant reporting, quality improvement initiatives, and program evaluations. 

· Prepare reports, summaries, and presentations for leadership and stakeholders. 

· Ensure compliance with agency policies, funding requirements, and documentation standards including monitoring progress against DFSS performance measures and proactively escalating potential delays, documentation concerns, performance gaps or risks to deliverables 

Additional Responsibilities 

· Assist with special projects, community events, and strategic initiatives. 

· Support budget tracking, purchasing requests, and program administration activities. 

· Participate in staff meetings, training, and professional development opportunities. 

· Perform other duties as assigned to support the success of caregiver programs.

· Support grant budget monitoring, purchasing requests, expense tracking, and the timely collection and maintenance of documentation required for reporting and reimbursement, including service records, attendance documentation, invoices, receipts, and other allowable-cost documentation.

Measures of Success

· DFSS and CVS Health Foundation activities, service targets, deliverables, performance measures, and reporting requirements are completed accurately and on time. 

· Caregiver programming operates consistently according to the approved program calendar and workplan 

· Caregiver enrollment, participation, engagement and retention are monitored and supported

· Memory Cafes’ education, caregivers' kits, and other program components are coordinated effectively

· Caregiver needs and service gaps are identified and appropriately addressed or escalated

· SPARC and community partner commitments are tracked and completed 

· Program data, outcomes, and participant feedback are accurately maintained and used for continuous improvement 

Qualifications 

Education 

· Bachelor’s degree in Social work, Human Services, Public Health, Healthcare Administration, Gerontology, Psychology, or a related field required.

· Equivalent combination of education and experience may be considered.

Experience

· Minimum of two (2) years of experience in program coordination, community outreach, social services, healthcare, aging services, caregiving support programs, or related fields. 

· Experience coordinating community-based programs and events preferred. 

· Experience working with caregivers, older adults, individuals with dementia, or preferred vulnerable populations.

Preferred Qualifications

· Experience working with caregivers, older adults, individuals living with dementia, or family support programs. Knowledge of caregiver burden, aging services, dementia care, and social determinants of health. 

· Experience with grant-funded programs and outcome reporting. 

· Bilingual (English/Spanish) is a plus

· Certified Dementia Practitioner (CDP) or willingness to obtain certification preferred.

· Experience with Salesforces or similar tracking platforms, including data entry and reporting preferred 

· Experience working in a nonprofit, community-based, healthcare or human services environment preferred 

· Experience supporting grant-funded programs, including tracking deliverables, reporting requirements, and program compliance, preferred 

Knowledge, Skills, and Abilities 

· Strong organizational and project coordination skills. 

· Excellent verbal and written communication skills. 

· Ability to build effective relationships with caregivers, community partners, and stakeholders. 

· Strong customer service and participant engagement skills. 

· Ability to manage multiple priorities and meet deadlines. 

· Proficiency with Microsoft Office applications and data management systems. 

· Ability to collect and analyze basic program data and outcomes. 

· Demonstrated ability to work independently and collaboratively in a team environment. 

· Knowledge of caregiver support services, aging services, dementia care, and community resources preferred.

Physical Requirements 

· Ability to travel locally to community events, partner meetings, and program locations. 

· Ability to lift and carry caregiver kits, supplies, and program materials up to 25 pounds. 

· Ability to work occasionally evenings or weekends to support program activities.

Work Environment

· Hybrid office and community-based work environment. 

· Frequent interaction with caregivers, community partners, healthcare professionals, and program participants. 

· Occasional local travel to support outreach, educational programs, Memory Cafés, and community engagement activities.

CBA is committed to providing reasonable accommodations to qualified individuals with disabilities to perform essential job functions CBA is committed to providing reasonable accommodations 

Is This You? 

You excel in fast-paced, high-volume environments where priorities shift and calendars are full. You anticipate needs, exercise sound judgment, and follow through consistently. You are highly organized, detail-oriented, and intrinsically motivated by bringing structure, clarity, and momentum to complex work. You work efficiently without sacrificing accuracy and understand how your role directly supports effective leadership and organizational performance. You work effectively across all teams and departments—Finance, HR, Programs, and Executive Leadership—and you’re not afraid to jump in, take initiative, or lead a new project when needed. If this sounds like you, CBA would love to have you on our team!

The Caregiver Program Coordinator leads the planning, implementation and day-to-day coordination of CBA’s caregiver programs, including initiatives funded by the Chicago Department of Family and Support Services and the CVS Health Foundation. The position coordinates caregiver outreach, enrollment, engagement, resource navigation, educational programming, support groups, Memory Cafés, community partnerships, and other activities included in the approved grant workplans.

The coordinator serves as a primary nonclinical point of contact for caregivers and connects participants with appropriate CBA and community resources. The position maintains program records, tracks service delivery and performance measures, supports reimbursement and reporting documentation, and monitors progress against the distinct objectives and deliverables of each funding source. The coordinator works collaboratively with CBA’s Outreach and Engagement team, Grants Program Manager, internal departments, DFSS Caregiver Resource Centers, Regional Senior Centers, partner organizations, and other community organizations to ensure caregiver services are accessible, coordinated, and delivered in accordance with approved grant requirements

Why CBA?

CBA offers generous pay and benefits, including:

· BCBS medical and dental insurance.

· Principal vision insurance.

· Principal Life Insurance 

· Professional development opportunities.

· Twelve paid holidays.

· Office closure between Christmas and New Year’s Day.

· Hybrid office setting.

· Paid time off.

· 403B plan.

· Excellent technology and IT support.

CBA is committed to providing reasonable accommodations to qualified individuals with disabilities to perform essential job functions.

This position supports multiple grant-funded caregiver initiatives. Continued employment is contingent upon satisfactory performance, organizational need, and the continued availability of funding. Responsibilities may be adjusted to remain consistent with CBA’s approved grant agreements, work plans, budgets, program priorities, and funder requirements.

How to Apply 

To apply, submit a cover letter describing your interest and experience along with your resume to: joinourteam@centerforbetteraging.org