Pay range: To maintain internal equity, we have identified the range for this position at the Oakland Zoo as $81,999.79 - $87,256.18 annually. An offer within this range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer, in alignment with Oakland Zoo's compensation philosophy. 

Application Process

• Applicants must submit a resume under the "Upload Additional Files" portion of the application.
• Finalist candidates will need to complete a paid on-site working interview to be considered. 

Position Summary 

The Maintenance Manager works in partnership with the Senior Manager, Facilities to oversee all installation, repair and preventive maintenance operations of the Oakland Zoo's facilities and equipment. This position balances both work in the office and the field, and is expected to lead the planning and execution of various construction and maintenance projects to ensure on-time completion of work while maintaining the highest safety and work product standards. They will manage Asset Essentials, the Zoo Work Order System,  and prioritize the duties that need attention and communicate to all departments as needed to ensure the work is up to standard.  

The ideal candidate will have a solid understanding of plumbing and electrical systems, carpentry, other construction trades, as well as mechanics and machinery maintenance. They should be well-versed in all maintenance processes and health & safety regulations, and also have aptitude in undertaking administrative tasks such as issue reporting, vendor management, project management, documentation of work, and payroll. The Maintenance Manager will also be available on call for any emergency issues that arise.  

Essential Job Duties 

• Manage all routine and assigned facility construction and maintenance in accordance with applicable federal, state, and local requirements, manufacturer recommendations, and Zoo maintenance and safety standards. 
• Develop and manage preventive and corrective maintenance programs for buildings, plumbing, electrical and HVAC systems, mechanical equipment, and other facilities infrastructure within the Maintenance Department’s scope to maximize safety, reliability, and service life. 
• Direct maintenance projects, repairs, and installations to ensure safe and timely completion; assign specialized work to appropriately qualified staff or service providers. 
• Ensure Maintenance Department policies and procedures are comprehensive, documented, current, communicated, and consistently followed. 
• Schedule and coordinate applicable facilities and equipment inspections required by regulatory agencies and the Zoo’s insurance carrier; track corrective actions through completion. 
• Oversee management of work orders in Asset Essentials, including prioritizing requests, assigning work, monitoring progress, and documenting completion; communicate schedules and service impacts to affected departments with support from the Facilities Coordinator. 
• Oversee maintenance of daily, weekly, monthly, and annual maintenance logs, inspection records, service histories, and equipment failure and downtime records. 
• Oversee ordering and management of inventory of maintenance parts, supplies, tools, and equipment to support scheduled work and emergency repairs. 
• Support the development of project scopes with internal stakeholders, coordinate the competitive bid process, assist with proposal evaluations, and provide recommendations to senior leadership for vendor selection and contract award decisions.  
• Manage contractor and service-provider relationships, including site access and adherence to agreed service requirements. 
• Coordinate planned service interruptions with affected departments to minimize disruption to Zoo operations. 
• Manage maintenance response to facilities emergencies and equipment failures, including after-hours issues; coordinate repairs and communicate restoration status to affected departments. 
• Ensure maintenance activities follow applicable health and safety requirements, including Cal/OSHA requirements, safe work procedures, and proper use and maintenance of tools and equipment. 
• Assist Public Safety and other appropriate departments with incident reports involving facilities or maintenance equipment; document related repairs and corrective actions. Perform other related duties as required and assigned. 

Supervisory Responsibility 

• Hire, supervise, train, develop, and oversee performance management of all Maintenance staff. 

Who You Are

• Minimum of 5 years of professional maintenance or facilities operations experience
• At least 1 year of demonstrated management experience in a maintenance role 
• Minimum of 1 year of experience in Computerized Maintenance Management System (CMMS) or EAM (Enterprise Asset Management) software to manage workflow.   
• Minimum of 1 year of experience in planning and carrying out preventive and corrective maintenance programs for facilities and equipment. 
• High school diploma or equivalent. 
• Valid driver's license with a clean driving record that meets our insurance carrier requirements 
• Solid understanding of plumbing, electrical and HVAC systems, carpentry, and other building trades. 
• Working knowledge of facilities machinery and equipment, with strong mechanical and electrical troubleshooting skills. 
• Ability to maintain accurate maintenance records, track work orders, and prepare clear reports and correspondence. 
• Understanding of applicable maintenance safety requirements and safe work practices, including proper use of tools and equipment. 
• Ability to read and interpret safety rules, operating manuals, maintenance procedures, and technical drawings or schematics. 
• Proficiency with computer applications for email, documents, spreadsheets, and work-order and inventory tracking. 
• Availability to work flexible hours, including evenings, weekends, holidays, and on short notice for maintenance emergencies. 

Bonus if You Have: 

• Vocational-school training in a relevant building or mechanical trade, or a degree in facilities management, business administration or another relevant field. 
• Certification in at least one of the following technical areas: plumbing, electrical, carpentry, machine repair, or welding. 
• Experience working with Asset Essentials software.  

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. 

• Work in indoor and outdoor environments in various weather conditions, and occasionally at heights. This includes office-based work. 

Physical Considerations- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to bend and twist, lift and carry objects weighing 50 lbs or more, stand, kneel, sit, walk, bend, stoop and speak regularly for 8-hour shifts.
• Able to walk long distances on uneven terrain in variable environmental conditions (e.g., steep, muddy, etc.). 
• Able to work at heights (lift equipment and ladders).

Knowledge, Skills, and Qualities– May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. 

• Collaboration – builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility. 
• Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing  
• Dependability – demonstrates trustworthiness and reliability, including while working with little or no direct supervision 
• Flexibility – nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor 
• Growth-Oriented - Inspired to perform well by the chance to take on more responsibility 
• Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued. 
• Leadership – mentors, advises, and develops people across identities with consideration for cultural relevance and responsiveness, self-awareness around implicit bias and understanding of the power dynamics that exist in organizations. 
• Organization – strong attention to details and able to build and/or maintain efficient systems 
• Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times 
• Project management – effectively prioritizes commitments, driving forward multiple high-profile and complex projects simultaneously with flexibility, resourcefulness, and agility to adapt to shifting organizational needs 
• Relationship-Building: able to build and maintain trusting relationships and mutually beneficial partnerships with internal and external stakeholders 
• Self-motivated– effectively navigates multiple, simultaneous tasks with excellent attention to detail and deadlines. Enthusiastically identifies and approaches opportunities without regular supervision 
• Solution-oriented – utilizes an open-minded and strengths-based approach to finding solutions for complex challenges. 
• Sustainability – oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department 
• Technological Aptitude – able to quickly understand, develop and maintain functional digital systems 
• Time management – strong capabilities with a demonstrated ability to effectively prioritize multiple commitments 
• Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally.  This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife 

Benefits

Oakland Zoo offers a comprehensive benefits package which begins on 1st of the month following the date of hire. The package includes health insurance, dental insurance, vision insurance, Flexible Spending Account, optional 403b retirement plan, Paid Time Off, Employee Assistance Program, and Zoo Membership options.