Logistics Coordinator

Taylor Logistics Inc. - Brokerage

Position Overview

The Logistics Coordinator plays an important role in delivering exceptional customer service and supporting daily logistics operations. This position works closely with internal teams, customers, and carriers to ensure shipments are coordinated efficiently, information is accurate, and issues are resolved promptly.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment while maintaining a positive, can-do attitude.

Key Responsibilities

• Enter and maintain shipment information with a high level of accuracy and attention to detail.
• Monitor and track shipments to ensure timely delivery and provide status updates as needed.
• Schedule pickup and delivery appointments through phone, email, and online customer portals.
• Identify, communicate, and resolve shipment exceptions and service-related issues.
• Manage inbound and outbound communications with customers, carriers, and internal teams.
• Collaborate with team members to ensure operational efficiency and customer satisfaction.
• Perform additional duties as assigned to support business operations.

Compensation

• Competitive base salary.
• Eligibility for a discretionary bonus based on company guidelines.

About Taylor Logistics

At Taylor Logistics, our mission is to exist for our people and to care for our customers' inventory. We are committed to creating a workplace built on our core values of Safety, Teamwork, Ethics, Quality, and Relationships.

We seek individuals who are Hungry, Humble, and Smart with a Can-Do Attitude and who take pride in delivering exceptional service to our customers.

Benefits

Taylor Logistics offers a competitive benefits package that includes:

• Medical, dental, and vision insurance.
• Company-paid life insurance and short-term disability.
• 401(k) retirement plan with company matching.
• Paid time off and company-recognized holidays.
• Employee Assistance Program (EAP).
• Opportunities for professional growth and development.

Required Skills & Competencies

• Strong customer service and communication skills.
• Proficiency with multiple computer systems and technology platforms.
• Ability to quickly learn and adapt to new technologies and processes.
• Excellent organizational, multitasking, and prioritization skills.
• Strong attention to detail and accuracy.
• Ability to resolve issues with a sense of urgency.
• Team-oriented mindset with a positive, can-do attitude.

Preferred Qualifications

• Previous experience in customer service, logistics, transportation, or a related field.
• High school diploma or equivalent.
• Ability to work effectively in a fast-paced, team-oriented environment.