Position Scope:

The PIP Technician is responsible for completing Product Improvement Program (PIP) updates, repairs, modifications, and inspections on Caterpillar equipment in accordance with manufacturer specifications and Stowers Machinery standards. This position performs technical work associated with product updates and improvement programs, including inspecting equipment, identifying required repairs or modifications, installing replacement or updated components, testing completed work, and accurately documenting repairs. The PIP Technician works closely with service personnel to ensure assigned PIP work is completed safely, accurately, and efficiently while minimizing equipment downtime and maintaining a high level of workmanship and customer satisfaction. 

Knowledge and Skill Requirements:

• Strong mechanical aptitude and understanding of heavy equipment systems and components.
• Ability to diagnose, repair, and replace mechanical, hydraulic, electrical, and electronic components.
• Ability to read and interpret service manuals, technical instructions, schematics, diagrams, and manufacturer repair procedures.
• Ability to properly use hand tools, power tools, precision measuring equipment, and electronic diagnostic equipment.
• Ability to follow detailed Caterpillar service and product improvement instructions.
• Strong troubleshooting and problem-solving skills.
• Ability to inspect equipment and recognize additional repair or service needs.
• Ability to accurately document inspections, repairs, parts used, labor, and completed work.
• Strong attention to detail and commitment to completing work according to manufacturer specifications.
• Ability to organize and prioritize multiple assignments.
• Strong communication skills and the ability to work effectively with service personnel, supervisors, and other departments.
• Commitment to following Stowers Machinery safety policies and established work procedures.

Preferred Qualification(s):

• Previous experience servicing or repairing Caterpillar equipment.
• Experience performing Caterpillar Product Improvement Programs, equipment updates, recalls, or manufacturer-directed repairs.
• Familiarity with Caterpillar diagnostic tools, service information, and technical documentation.
• Technical training in diesel technology, heavy equipment repair, or a related field.
• Valid driver's license with an acceptable driving record.

Education Requirements:

• High school diploma or GED required.
• Technical or vocational training in diesel technology, heavy equipment technology, automotive technology, or a related mechanical field preferred.
• Caterpillar or other OEM technical training and certifications preferred.

Leadership Responsibilities:

• No direct supervisory responsibilities.
• Demonstrate safe work practices, professionalism, accountability, and quality workmanship.
• May provide technical assistance or guidance to less-experienced technicians.
• Promote a team-oriented environment focused on safety, quality, efficiency, and customer service.

Preferred Experience and Skills:

• Previous experience repairing and maintaining construction or heavy equipment.
• Experience troubleshooting mechanical, hydraulic, electrical, and electronic systems.
• Experience using electronic diagnostic equipment and OEM service information.
• Ability to perform detailed repair procedures and equipment modifications accurately.
• Strong organizational skills with the ability to manage multiple PIP assignments and required documentation.
• Ability to work independently with limited supervision.
• Strong attention to detail and ability to verify that repairs and updates have been completed correctly.
• Experience working in a fast-paced dealership, shop, or field-service environment.
• Familiarity with OSHA requirements and shop safety practices.

Work Environment:

• Ability to travel overnight is required
• Work is primarily performed in a heavy-equipment shop environment and may occasionally be performed outdoors, in the field, or at customer locations.
• Regular exposure to noise, dust, grease, oils, diesel exhaust, moving equipment, and other conditions associated with heavy-equipment repair.
• Personal protective equipment (PPE) must be worn as required.
• Position requires regular interaction with heavy machinery, tools, parts, and service equipment.
• Work may require standing, bending, kneeling, climbing, reaching, and working around equipment for extended periods.
• Occasional overtime or weekend work may be required based on workload and operational needs.