Scope for the position:

• Manage daily shipping of customer orders
• Supervise warehouse team on day-to-day tasks
• Support the troubleshooting of process issues related to picking, packing and shipping 
• Responsible for food safety within their scope of work

 Basic function of the position:

• Ensure all orders are ready for shipping, packed properly and invoiced
• Ensure all shipping documentation is correct
• Ensure palletization of customers’ orders are in the proper staging lanes for pickups
• Maintain the daily flow of common carrier orders
• Reports on KPI’s

Duties and Responsibilities:

• Supervise work of picking and shipping staff
• Support warehouse employee training
• Ensure warehouse health and safety policies are regularly followed and communicated
• Work with Warehouse Manager and/or National Distribution Manager to monitor and improve warehouse efficiencies
• Support with customer service inquiries and sales departments regarding basic shipping matters
• Assist with basic employee questions and concerns, and refer complex matters to Warehouse Manager and/or National Distribution Manager
• Ensure that all orders are picked as per SOP work instructions
• Oversee daily scheduling of orders and checks shipping documents for the correct information
• Maintain a teamwork atmosphere among shipping associates, other departments, and other warehouses
• Schedule team member’s punch in and out times based on order load
• Ensure deliveries are shipped with appropriate carrier
• Performs other duties as assigned

Required qualifications, education, experience, training, skills, background, certifications:

• Grade 12 Diploma (OSSD)
• 1 – 3 years of Team Lead experience preferred
• In-house/Internal certification and experience working with an Order Picker Machine required.
• Transportation to and from work
• Shipping knowledge i.e., common carrier
• Basic computer skills: Excel, Word
• Strong team leadership