ASSOCIATE OPERATIONS ANALYST  

DEPARTMENT: Operations 

LOCATION: 288 Main Street, Catskill, NY 12414 

REPORTS TO: Operations Officer

SUPERVISES: No

GRADE: 11

PAY RANGE: $22.00 - $25.00 per hour, commensurate with education and experience

FLSA: Non-Exempt

POSITION SUMMARY:

The Associate Operations Analyst provides support to ensure the daily activities of bank operations run smoothly, accurately and in a timely manner. This position assists in minimizing operational risk and increasing process efficiency and accuracy. Job duties include oversight of the Bank’s Overdraft Privilege Program as well as query and report writing, requiring knowledge of, or the ability to learn, Bank-provided software. This position may perform various maintenance tasks and one-time projects and is also responsible for providing support for audit and regulatory examination requests. The Associate Operations Analyst will be cross-trained in various areas of the Operations Department to serve as backup for these positions as needed. This position is also responsible for maintaining the Operations Department Procedures Manual in coordination with staff and under management oversight. 

EDUCATION & EXPERIENCE:

• Bachelor’s Degree preferred; or equivalent work experience in a related field
• Minimum of two years of financial institution/back-office operations experience preferred
• Knowledge of computer operation and the ability to utilize the Bank’s software
• Strong attention to detail; must be able to identify procedural and control weaknesses
• Ability to manage projects, meet deadlines and work independently with minimal supervision
• Demonstrates initiative, reliability and team-oriented values
• Strong organization, communication and problem-solving skills

MAJOR DUTIES & RESPONSIBILITIES:

• Develop and review system queries and/or periodic reports for the Operations Department
• Serve as liaison with branches and various departments for deposit product support, inquiries and reports
• Print daily customer deposit-related notices for mail processing
• Monitor the Bank’s Overdraft Privilege Program. Responsible for maintaining monthly reports for compliance with overdraft monitoring procedures. Send letters and educational materials to customers regarding excessive use of the program.
• Responsible for customer contact regarding excessive use of the Overdraft Privilege Program
• Prepare monthly and quarterly overdraft-related reports for the Board of Directors
• Perform or review customer maintenance on deposit accounts, as necessary
• Process weekly deposit account rate changes
• Perform reviews of customer statement activity for accuracy and validity
• Oversee the daily processing of mobile deposits
• Perform and/or review general ledger reconciliations, coordinate any issues with supervisor
• Serve as administrator for user access on various systems/programs
• Lead or assist management with various one-time projects as assigned
• Organize or perform core processing system testing related to system updates that affect Operations Department functions
• Serve as rotational backup for Operations Department positions as needed
• Maintain the Department Procedures Manual in coordination with staff and management
• Conduct ongoing analysis of Department processes and tasks for potential improvements. Coordinate any assigned changes approved by management
• Provide support and gather information for auditors and regulatory examiners as needed
• Oversee the postal and interoffice mail process, including couriers and coordinate as necessary
• Provide liaison support to various third-party vendors/processors of the Bank
• Develop detailed knowledge of the Bank’s products, services and general information, as well as a basic understanding of operations in other departments of the Bank
• Maintain interpersonal customer service skills both written and oral
• Successfully complete training programs as necessary
• Complete other tasks and projects as assigned by supervisor

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS:

EQUAL OPPORTUNITY EMPLOYER

Bank of Greene is an equal opportunity employer. We provide equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, an employee’s or a dependent’s reproductive health decision-making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT Act and associated laws and regulations under the Bank’s Compliance Program as it pertains to his or her job functions.  Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program.  Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination.  An employee’s compliance violations may result in termination, individual fines and possible imprisonment.