Position Summary: The Director of Clubhouse Operations provides leadership and oversight for Bellerive Country Club’s (“Bellerive”) facilities and operational functions, including Valet, Housekeeping, Locker Rooms, Maintenance, Security, and Recreational Sports. The Director of Clubhouse Operations is responsible for maintaining high standards of operational excellence, safety, service, and facility presentation while supporting a positive and consistent experience for Members, guests, and employees.

Supports the planning, development, and execution of required and strategic capital projects and budgets. Responsibilities include evaluating operational needs, researching and recommending improvements, coordinating projects, and implementing policies, processes, and procedures that promote efficient, effective, and consistent Clubhouse operations.

Collaborates with leadership and relevant departments to identify opportunities for operational improvement, enhance the functionality and condition of Bellerive facilities and assets, and support Bellerive’s strategic objectives, financial goals, and standards of service.

Core Four Competencies:

• Leads Clubhouse operations, facilities, assets, and services while maintaining high standards of safety, functionality, cleanliness, appearance, and service.
• Plans and prioritizes operational and capital projects while managing budgets, resources, vendors, schedules, and competing priorities.
• Builds effective relationships across Bellerive, communicates clearly and professionally, and fosters teamwork, accountability, and employee development.
• Applies sound judgment, integrity, and problem-solving skills to address risks, resolve challenges, and identify opportunities to improve operations and the Bellerive experience.

Job Responsibilities:

• Lead and oversee Clubhouse operations by maintaining appropriate staffing levels across assigned areas and ensuring consistent standards for service, cleanliness, functionality, safety, and appearance. Areas of responsibility include Valet, Housekeeping, Locker Rooms, Maintenance, Security, Camp, and Pool.
• Manage Clubhouse supplies and operational resources, including the procurement and availability of cleaning and linen supplies, as well as shipping and receiving activities, including intake, verification, storage, and distribution.
• Oversee facility maintenance and infrastructure needs, including identifying, planning, and implementing maintenance requirements such as painting, electrical, plumbing, and other repairs to maintain Clubhouse facilities in accordance with established standards.
• Oversee Clubhouse audiovisual (AV) operations, including equipment procurement, setup, maintenance, troubleshooting, and support for Bellerive events and functions.
• Manage pool operations throughout the season, including opening and closing procedures, cleanliness, staffing, training, safety, and maintaining established Bellerive standards for appearance and member and guest use.
• Develop and manage annual operating and capital budgets for assigned areas, including repair and maintenance, energy, capital expenditures, and staffing requirements. Maintain accurate financial tracking, forecasting, and reporting for operational and project expenses.
• Lead and coordinate ongoing and one-time projects, including soliciting and evaluating bids in accordance with capital policies, recommending vendors, developing capital forecasts, obtaining appropriate approvals, monitoring project budgets and schedules, and communicating material variances to the Director of Operations and/or the General Manager/Chief Executive Officer. Maintain appropriate project documentation, including photographs, videos, records, and other reference materials.
• Coordinate project and worksite activities with leadership, committees, vendors, and staff to maintain clear communication regarding schedules, operational impacts, and completion. Conduct required safety orientations and ongoing safety training for department staff and other employees as appropriate, particularly when work creates an active or restricted work area.
• Collaborate with other departments, including Food & Beverage, Golf, Grounds, and Racquets, to support operational needs and provide coordinated service. Support the Golf Department with golf course amenities and related operational requests.
• Build effective working relationships with Members, guests, and employees; seek and evaluate feedback and recommend operational improvements as appropriate.
• Lead, coach, and develop assigned staff, including establishing professional development goals, providing regular feedback, fostering teamwork and a culture of belonging, and supporting employee engagement and performance.
• Maintain proactive and effective communication with staff and leadership regarding operational matters, concerns, scheduling, projects, and other issues. Ensure concerns are appropriately addressed, investigated, and resolved in accordance with policies.
• Participate in leadership and governance activities, including operational meetings for assigned departments and Committee meetings as directed.
• Complete other duties as assigned by the Director of Operations or other members of Bellerive’s leadership team.

• Must possess a working knowledge of electrical, plumbing, mechanical, refrigeration, hydraulic, and building infrastructure systems, including irrigation systems, automatic valves and controllers, pumps, and pumping systems. Ability to perform or oversee routine troubleshooting, maintenance, and repairs.
• Must possess knowledge of occupational hazards and applicable safety practices, with the ability to identify potential hazards and implement appropriate precautions to promote a safe work environment.
• Must be able to manage and prioritize multiple projects simultaneously while demonstrating strong organizational, project management, and time management skills. A high level of accuracy and attention to detail is essential.
• Must demonstrate the ability to perform effectively in a fast-paced, dynamic environment. Requires the capacity to work independently and collaboratively, accept direction, and exercise sound judgement and problem-solving skills. Must be able to apply reason and common-sense understanding to a variety of situations encountered in the workplace.
• Must exhibit a high degree of professionalism, integrity, and interpersonal effectiveness. Requires the ability to communicate and collaborate with employees at all levels of the organization while maintaining the confidentiality of sensitive information. Tact, discretion, and diplomacy are essential when interacting with others.
• Must be able to read, write, and communicate clearly and effectively in English. This includes the ability to convey information accurately and professionally in person, in writing, and over the telephone.
• Must demonstrate strong analytical and critical thinking skills. Requires the ability to handle routine tasks while managing sensitive issues and complex assignments efficiently and with sound judgment.
• Must be able to travel as required by the position and organizational needs.
• The physical demands described here represent those that a Team Member must meet to successfully perform the essential functions of this position. These include remaining in a stationary position or being mobile for extended periods throughout the workday. The position may require the ability to lift, move, or transport up to fifty (50) pounds.

Qualifications / Education:

• Bachelor’s Degree in a related field preferred. A two-year degree combined with relevant education, training, and experience in areas such as mechanical engineering, architectural engineering, HVAC, plumbing, facilities management, or a related discipline will be considered.
• Minimum of seven (7) years of progressive responsible experience in facilities, property, maintenance, or a related operational environment required. Prior supervisory or management experience preferred.
• Relevant professional, specialty, or advanced training and/or licenses in areas such as facilities maintenance, HVAC, plumbing, pool operations, or related disciplines preferred.
• Valid driver’s license required.
• Current and ongoing Club Management Association of America (CMAA) continuing education preferred.