What You’ll Do

In this role, you’ll work closely with the Wellness Director to support the day-to-day operations of the wellness department and help keep resident care and services running smoothly. You’ll be a key resource for caregivers and med techs, helping coordinate staffing, daily workflow, communication, and resident needs while supporting a positive and organized environment for both residents and team members.

Key responsibilities include:

• Assist with caregiver and med tech staffing, scheduling, daily assignments, workflow, and coverage needs.
• Help coordinate daily resident care and wellness services in partnership with the Wellness Director.
• Provide day-to-day guidance, direction, and support to caregivers and med techs.
• Help ensure resident needs, scheduled services, and team responsibilities are communicated and followed through.
• Support resident documentation, records, service coordination, and ongoing follow-up.
• Communicate with residents, families, healthcare providers, pharmacies, and other community team members as needed.
• Schedule resident appointments and assist with coordinating transportation and outside services.
• Support onboarding, orientation, training, competency tracking, and required records for wellness team members.
• Assist with staff communication and help ensure important information is effectively communicated between shifts and team members.
• Monitor for resident safety, staffing, documentation, or compliance concerns and escalate issues to the Wellness Director or appropriate licensed professional.
• Assist with department organization, audits, recordkeeping, meetings, staffing needs, and other administrative responsibilities.
• Step in to support residents and the wellness team with hands-on resident care when needed and within your training, qualifications, and permitted scope.
• Partner with other community departments to help create a safe, welcoming, and responsive environment for residents.

Experience & Qualifications

• Previous experience in senior living, assisted living, memory care, or a similar resident care setting preferred.
• Prior experience as a caregiver, medication technician/med tech, resident assistant, or similar role strongly preferred.
• Previous experience providing work direction, supporting staff, or serving in a lead capacity is preferred.
• Strong understanding of day-to-day resident care operations, caregiver and med tech workflows, and resident service needs.
• Ability to help coordinate staffing, scheduling, assignments, and daily department priorities.
• Strong communication, organization, and problem-solving skills.
• Comfortable working directly with residents, families, caregivers, med techs, and community leadership.
• Ability and willingness to provide hands-on resident support when needed and within the individual’s training and qualifications.
• Must meet any applicable state, community, or position-specific training, certification, or credential requirements.
• Nursing licensure is not required unless specifically required based on the needs of the community.

CERTIFICATIONS, LICENSES, REGISTRATIONS:   

• No certifications or licenses are required for this position, although a current CNA Certification is preferred. CNA Certification must be in applicable state of employment.