Educational Technologist

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

Over 20,000 Students

10 Campuses

Competency Based Education

Online

Essential Duties and Responsibilities:

Advanced Support & Issue Resolution 

• Resolve support issues involving LMS functionality, integrations, and instructional tools  
• Serve as an escalation point for complex technical and course-related issues  
• Analyze recurring problems and recommend improvements to processes and support workflows  

Help Desk & Ticket Support 

• Respond to and resolve Help Desk tickets assigned by IDT leadership within established service-level timeframes 
• Document troubleshooting steps and resolutions accurately and consistently in the ticketing system 
• Communicate promptly and professionally with faculty and staff regarding ticket status, next steps, and resolution 
• Escalate complex, unresolved, or high-priority tickets to IDT leadership as needed 

Course Design & Development 

• Collaborate with instructional designers and multimedia specialists to enhance course structure, usability, and alignment  
• Perform moderate course revisions and builds  
• Build and update instructional content using LMS tools and authoring tools (e.g., Articulate Rise, Articulate Storyline)  

LMS Administration 

• Perform intermediate LMS administrative functions, including role management, tool configuration, and course setup support 
• Assist with system updates, testing, and feature implementation  
• Ensure accuracy and consistency of course environments  

LTI Integrations & Courseware 

• Configure, test, and troubleshoot LTI tools and publisher courseware  
• Coordinate with vendors and internal teams to resolve integration issues  
• Document integration processes and maintain standards  

Training & Consultation 

• Provide training and guidance to faculty/staff on LMS tools and instructional technologies  
• Develop training materials, job aids, and knowledge base resources  
• Support faculty adoption of instructional tools and best practices  

Process Improvement 

• Identify opportunities to improve workflows, support services, and course quality  
• Contribute to departmental initiatives and projects  

Additional Responsibilities 

• Perform other duties as assigned by the supervisor to support departmental and institutional needs

Education

• Bachelor’s degree in Education, Instructional Design, Business, Information Technology, Multimedia Production, Human Resources, Communications or a related field. 

Skills and Experience

• Minimum of 3 years of experience in instructional technology, LMS support, or educational technology  
• Experience developing course content  
• Experience working with LMS platforms (Canvas preferred) and instructional tools  
• Experience supporting or configuring LTI tools or third-party integrations  
• Experience working directly with faculty or end users in a support or consulting capacity 
• Strong technical troubleshooting and analytical skills  
• Ability to independently manage and prioritize multiple tasks  
• Experience working within a help desk or ticketing system environment, managing assigned tickets to timely resolution  
• Instructional content development using LMS tools and authoring tools (e.g., Articulate Rise, Storyline)  
• Effective communication and faculty support/consultation skills  
• Ability to translate technical concepts into user-friendly guidance 
• Advanced Microsoft Office 365 skills 
• Working knowledge of instructional design principles  
• Process improvement and documentation skills 
• Ability to work independently and collaboratively as well as make informed decisions in a remote setting 

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.