This position is responsible for the overall maintenance, repair, installation, and relocation of slot machines and related equipment. They ensure that machines function optimally, comply with regulations, and provide a positive gaming experience for customers. Individuals in this position must represent the very best in customer service representatives, satisfying all customer needs. Individuals must be well groomed, self-motivated, and able to work independently without direct supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be changed, deleted or added to at the sole discretion of management:

· Responsible for providing our customers with prompt and friendly customer service to provide our guests an entertaining gaming experience and enriching work environment for our team.

· Must understand the workings of the slot machines and associated equipment.

· Must be able to answer all customer questions and assist players in play.

· As problems occur, this position must be able to identify and troubleshoot issues such as ticket jams, empty paper rolls, resetting machines, faulty parts replacement, machine cleaning, etc.

· Perform prompt maintenance/repairs to keep machines operational.

· Maintain and keep accurate records of all opening and closing of machine doors and all repairs to machines, and required records and files related to slot machines. 

· Assist with the installation, relocation, and removal of slot machines and associated equipment, as well as other special projects or tasks as assigned by management.

· Responsible for following all casino rules and regulations.

· Perform other duties as may be assigned by the Slot Technician Manager, Shift Manager or the Casino Manager.

· Responsible for repairing and maintenance of bill validators and cleaning stackers.

· Responsible for keeping an inventory list of parts. Assist in ordering parts as needed to keep the machines on the floor in proper working order. i.e. validators and stackers and ensure adequate supplies are on hand.

· Maintains compliance with Tribal MICS, Elk Valley Gaming Commission (EVGC) Regulations, and the State of California Compact.

· Ensures that required meters are maintained in operating order.

· Responsible for the maintenance and repair of slot machines and peripheral devices. 

· Verifies jackpots, fills and accumulated credit payouts.

· Safeguards assets in the department.

COMPETENCIES  

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information.

Attendance/Punctuality – Maintains consistent attendance by arriving to work as scheduled and on time.

Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.

Customer Service - Manages difficult or emotional customer situations

Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Interpersonal Skills - Maintains a high level of confidentiality.

Motivation - Must be self-motivated and able to motivate employees at all levels to achieve the company’s long and short-term goals.

Oral Communication-Listen and get clarification; Respond well to questions.

Organizational Support - Follows policies and procedures.

Problem Solving – Identify, troubleshoot, and repair mechanical and electrical issues in slot machines.

Professionalism - Follows through on commitments.

Quality - Demonstrates accuracy, thoroughness, and attention to detail. 

Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.

Technical Skills -Understanding of slot machines, associated equipment, electronics, and basic computer skills; Shares expertise with others.

Written Communication - Writes clearly and informatively.

Manual Dexterity – Ability to work with small parts and tools. 

Physical Stamina – Ability to stand for extended periods of time, lift, move, or carry moderate to heavy weight with assistance of jacks, lifts, and hand trucks. 

SUPERVISORY RESPONSIBILITIES 

This job may require that the technician perform in a lead technician capacity in regard to slot projects. This position has no direct report personnel assigned to them.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

High School Diploma or General Education Degree (GED); One (1) year minimum related experience in Slots; or equivalent combination of education and experience. 

LANGUAGE SKILLS 

Must have the ability to read and comprehend simple instructions, short correspondence, and memos, as well as pertinent documentation relating to slot machine setup and maintenance. This includes the ability to communicate effectively in one-on-one and small group situations to customers and other employees of the organization.

MATH SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Visually analyze various capacities of proportions, distances, and frequencies. 

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have extensive working knowledge of Microsoft Office Suite, internet, & Microsoft Outlook e-mail and Slot software and hardware. Must type a minimum of 35 words per minute.

SLOT MACHINES AND ASSOCIATED EQUIPMENT

Individuals must be able to remove/install slot machines and associated equipment following all guidelines and regulations. They must be able to complete all documentation required. They must be able to configure slot machines and associated equipment utilizing the approved setup sheets with minimal supervision. Must be able to read and understand slot machine PAR sheets. Must be able to read and understand slot machine and associated equipment repair manuals. Must be able to troubleshoot problems in a logical manner.

CERTIFICATES, LICENSES, & REGISTRATIONS 

Must qualify for and maintain an Elk Valley Rancheria Gaming license. 

The following trainings will be offered post-employment and are required within the training schedule timeframe: Title 31, sexual harassment prevention, aerial & scissor lift, hand and power tool, ladder safety, PPE, safety orientation, lock/out tag out of hazardous energy, electrical safety, hazard communication, bloodborne pathogens, cyber security, back safety and office ergonomics. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl in confined spaces. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move over 100 pounds within safety procedures. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud; frequent exposure to cleaning chemicals; risk of electrical shock; and exposure to airborne particles. 

Must be able to work under stressful situations. Drug and Alcohol free workplace.

Must be able to work in a smoke filled environment.