Monday- Friday, 8am-5pm workweek.

PSE Group is seeking an experienced Store Manager to lead our Industrial Wood Coatings store, Pro Wood Finishes in Rockville, Maryland. If you know wood stains and finishes, enjoy building and developing a strong team, and take pride in keeping customers supplied and satisfied, this is an opportunity to put your expertise to work. As Store Manager, you will serve professional customers in the Industrial Wood Coatings market, as well as walk-in customers  (about 25% of the store's customers), and be responsible for leading and profitably managing all aspects of your store, including employees, customers, inventory, and facility. You will partner closely with the Regional Manager and Operations Team and be supported by the product training and resources of a nationwide team of coatings specialists.

WHY THIS ROLE?

• Lead your own store: own the day-to-day direction of your store, including its team, customers, inventory, and results.
• Put your wood coatings expertise to work: advise professional customers on products, color, and application, and be the go-to resource for their finishing needs.
• Build and develop a team: hire, train, coach, and grow the people who deliver outstanding service every day.
• Make an impact on the bottom line: use sound inventory control and expense management to keep your store well stocked and profitable.
• Keep learning: take part in product training programs, manufacturer seminars, and training schools.
• Be part of something bigger: join a nationwide team of coatings specialists with a family of respected regional brands.

COMING FROM A DIFFERENT INDUSTRY?  YOU MAY BE A GREAT FIT.

You don't need to be a wood finishing veteran to succeed here. If you've managed a busy counter, large diverse inventory, and a team, we want to talk to you.  This role is a natural next step for:  

• Automotive paint and refinish professionals: store and branch managers, jobbers, and counter or tint specialists who already know coatings, color matching, and body shop customers 
• Automotive parts managers: store managers and counter managers who run tens of thousands of SKUs and serve both professional and walk-in customers 
• Paint store and architectural coatings leaders: assistant and store managers ready to run their own location 
• Cabinet, millwork, and woodworking supply professionals: counter and branch staff who know the products and the trades that use them 
• Industrial supply and MRO branch managers: leaders who manage inventory, professional accounts, and counter sales 
• Building materials, lumber, and hardware pros: department and yard managers who serve contractors and woodworkers

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Store Operations & Financial Performance

• Run the store profitably by controlling expenses, staying within budget, and submitting required records, reports, documentation, and summaries to management.
• Review and act on key reports, such as P & L analysis and inventory reports, to drive store performance.
• Maintain daily store activities, and check, verify, and interpret data to keep operations accurate and efficient.
• Manage the daily cash drawer and ensure the daily bank deposit is made.
• Assist in resolving delinquent accounts.
• Route delivery schedules to optimize unit efficiency and ensure customers receive maximum service.
• Maintain trucks and other equipment, and keep the equipment and facility clean, safe, and customer-ready.

Customer Service & Sales

• Wait on walk-in customers at the counter. Approximately 25% of the store's customers are walk-ins, so the Store Manager is expected to be on the sales floor serving customers while also leading the team.
• Deliver knowledgeable, responsive service to customers in person and by phone, answering questions professionally and taking orders.
• Serve as a wood coatings resource, helping customers choose the right products for their needs and keeping them informed on both established and new products.
• Give immediate attention to customer comments and complaints. 
• Process sales transactions using POS devices and Company guidelines.
• Maintain accurate records of customers' special orders, color mixes, prices, promotions, etc.
• Provide support and assistance to Outside Sales Representatives as needed.
• Assist with inside customer service as needed, including servicing customers and processing their orders.
• Stock and merchandise the store so products are easy for customers to find.
• Conduct yourself in a professional manner to ensure customers' quality and service expectations are met.

Inventory Control

• Know the inventory system and determine stocking levels for PPG/ICI and all associated product lines.
• Ensure timely inventory replenishment so customers' needs are met.
• Rotate stock to avoid obsolescence.
• Match invoices with purchase order receiving slips to ensure accuracy.
• Conduct physical inventory counts.
• Maintain Mixing Room records, including tint usage, can usage, mis-tints, etc., and perform necessary inventory transfers.

People Leadership & Development

• Lead, coach, and motivate the store team; know the job duties of reporting personnel and ensure their completion to Company standards.
• Recruit, interview, and develop inside personnel as needed.
• Train and cross-train inside personnel in their duties using Company SOP’s.
• Determine staffing levels and schedule employees accordingly.
• Write and administer performance appraisals for reporting personnel.

Safety & Security

• Maintain, implement, and/or correct store safety standards to ensure compliance with Company and Governmental regulations.
• Direct store in implementation and compliance with Company security standards including opening/closing store, truck security inspection, etc.

Additional Duties*:

• Oversee coating orders to ensure proper mixes and standard formulas and custom formulas are being properly utilized.
• Make delivery of product as needed ensuring customers’ quality and service expectations are met.
• Load/unload merchandise from trucks.
• Pull products from sales floor displays and/or stock room
• Perform other duties as assigned.
• Properly dispose of waste cans and product in compliance with Company and Governmental regulations.
• Assist staff with periodic or annual store inventories.
• Special projects as assigned.

* May be “essential” duties depending on the number of employees working in the store.

PHYSICAL REQUIREMENTS:

• Employee is required to lift and carry approximately 25 – 50 lbs. frequently and 75 – 100 lbs. on occasion. 
• The employee will spend approximately 20% of the time sitting, 60% standing, 10% walking, 10% stooping, climbing and kneeling. 
• In those stores where the employee is required to mix product, the employee must be able to perceive color differences and wear safety equipment as required. 
• Must be able to tolerate non-toxic coating odors. 
• Employee must be able to operate lift truck and hand truck. 
• In those stores where employees may be required to make deliveries, the employee must be licensed and able to operate a car or truck. 

TRAINING & DEVELOPMENT:

• Listed below are the minimum training requirements necessary to become certified in this position.
• Required Courses - RIGHT-TO-KNOW Training
• Recommended Courses - Store Personnel Product Training Program
• DOT Regulation Training
• Hazardous Waste Training
• Product & Color Adjustment Course
• Counterperson Product/Service Course
• Attend various manufacturer training seminars and/or training schools. Seminar may be conducted after normal business hours. Training schools may require overnight travel up to five (5) days.

QUALIFICATIONS & OTHER REQUIREMENTS:

• High School diploma or the equivalent is required. 
• Wood stain and wood coatings experience (preferred): hands-on wood stain or wood coatings experience, or in-depth knowledge of wood coating products, including their uses and applications, to help customers select products suited to their finishing needs.
• People management: a record of effective management, including directing, training, scheduling, and developing personnel.
• Inventory control: experience managing stocking levels, replenishment, receiving, and physical inventory, and working comfortably with inventory systems and reports.
• High-SKU inventory background (a plus): experience selling and managing a large, varied product inventory to customers, such as automotive parts, automotive paint, or similar products, is helpful.
• Customer service and sales management: a commitment to service excellence, strong communication skills, and a record of managing sales and controlling expenses.
• Ability to work all scheduled hours as needed. 
• Employee must be licensed to operate vehicle in accordance with state law.
• Must have acceptable driving record from State Motor Vehicle Bureau.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees so classified. Depending on the experience, training and their development, employee may be given more discretion in carrying out their responsibilities.

PSE Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

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