The Regional Director of Student and Family Services leads regional efforts to resolve parent and student concerns, strengthen consistency in student discipline, and oversee transportation-related concerns and food service operations. While the director will work with principals, school-based deans, operations staff, and service providers to ensure schools deliver responsive family support; this role will report to the Executive Director.

Parent and Student Support

· Serve as the regional point of contact for escalated parent complaints and student concerns; gather relevant information, coordinate responses, and follow through on resolution.

· Maintain a complaint tracking process that documents concerns, actions, communication, timelines, and outcomes; identify recurring issues and recommend/develop improvements.

· Support principals and school teams in difficult family conversations, communicating expectations clearly and treating families fairly and respectfully.

· Support schools to identify and address truancy concerns

· Maintain a complaint tracking process that documents concerns, actions, communication, timelines, and outcomes; identify recurring issues and recommend/develop improvements.

· Support principals and school teams in difficult family conversations, communicating expectations clearly and treating families fairly and respectfully.

· Support schools to identify and address truancy concerns

Student Discipline and Dean Support

· Work with school-based deans and principals to ensure consistent interpretation and implementation of GEO discipline policies across the network, while accounting for individual circumstances and required student protections.

· Provide training, coaching, and guidance on investigations, discipline documentation, family communication, and school procedures.

· Regularly review discipline records and trends to identify inconsistent practices, recurring concerns, and opportunities for prevention and student support.

Expulsion Reviews

· Work with school leaders, special education staff, and GEO leadership or legal counsel, as appropriate, to verify required procedures and student protections before cases move forward.

· Participate in reviews and provide recommendations within assigned authority; track required communication.

Transportation and Food Service

· Manage parent and student transportation concerns, including service complaints, bus conduct, route-related issues, and communication about disruptions; coordinate resolution with schools and transportation providers.

· Monitor and document recurring transportation problems and provider responsiveness; escalate safety concerns promptly and follow through on corrective actions.

· Oversee regional food service delivery, working with school staff and providers to address meal quality, service reliability, student access, dietary accommodations, and family concerns.

· Monitor food service provider performance, required records, and adherence to applicable program, health, and safety requirements; coordinate corrective action and follow-up.

· Coordinate with operations and finance leaders on service agreements, expenditures, and operational improvements within approved budgets and delegated authority.

Policy Review and Compliance

· Regularly review school handbooks, policies, procedures, and implementation practices for alignment with GEO standards and applicable state and federal requirements.

· Identify gaps and inconsistencies, recommend revisions, and coordinate approval, communication, training, and implementation of changes.

· Conduct school visits and review records to verify implementation; document findings, establish corrective action steps, and monitor completion.

· Consult with GEO leadership and legal counsel on questions requiring legal interpretation, and maintain confidentiality and appropriate handling of student and family information.

Regional Coordination and Accountability

· Provide regional leadership with regular updates on complaints, discipline trends, service performance, compliance concerns, and unresolved issues.

· Work through principals on school-level implementation and coordinate with regional operations leaders on vendor and service matters.

· Perform other duties related to student services, family support, and regional operations as assigned.

· Bachelor’s degree in education, school administration, social work, public administration, or a related field required; advanced degree preferred.

· Demonstrated experience in school leadership, student services, discipline, family engagement, or school operations; experience supporting multiple schools preferred.

· Strong conflict resolution, investigation, communication, organization, and documentation skills, with sound judgment in sensitive situations.

· Working knowledge of student discipline procedures, student rights, and school compliance requirements; ability to coordinate transportation and food service providers.

· Ability to travel regularly among regional schools and participate in occasional meetings outside regular school hours.