Supports Resource One Credit Union’s marketing initiatives through campaign coordination, marketing communications, branch supplies, vendor coordination, and day-to-day marketing operations. Independently organizes and follows through on assigned work within established procedures and Marketing Manager direction and approvals. Demonstrates initiative, attention to detail, collaboration, accountability, and receptiveness to feedback.

Role and Responsibilities

• Coordinate the preparation, routing, and distribution of approved marketing materials, including flyers, forms, signage, statement inserts, presentations, and email assets; check for completeness and brand consistency.
• Assist with social media captions, the content calendar, engagement monitoring, and event recaps; organize materials for Marketing Manager review and approval.
• Support approved website updates, email communications, digital banners, and English/Spanish marketing materials.
• Coordinate campaign deliverables, vendor proofs, production schedules, and monthly XDI statement materials; follow established review, approval, and submission procedures.
• Maintain branch marketing supply inventory, purchasing requests, order tracking, distribution, and records; maintain InLighten content and device records and support recurring programs such as Save to Win.
• Coordinate logistics and materials for branch and community events, including scheduling, collateral, vendor communication, and post-event follow-up.
• Maintain accurate SharePoint trackers, project files, and task statuses; support assigned campaign workflows, compile basic performance results, verify details, meet deadlines, and flag obstacles before deadlines.
• Respond to routine marketing requests, coordinate with internal departments and approved vendors, and complete assigned administrative and campaign tasks with timely status updates.

MARKETING OVERSIGHT & APPROVAL PROCESS

• The Marketing Manager establishes marketing priorities and retains responsibility for strategy, editorial direction, and final departmental approval of marketing content, publishing, external submissions, and vendor commitments. The Coordinator independently prepares, organizes, and follows through on assigned, approved work but does not independently approve, publish, submit materials externally, or commit funds. Additional Compliance, IT, or leadership approvals apply where required.

• Associate or bachelor’s degree or experience in marketing, communications, advertising, public relations, or a related field; or an equivalent combination of relevant education, training, and experience.
• Working knowledge of marketing coordination, administrative processes, and common office applications.
• Ability to organize marketing materials, coordinate vendors, and follow established brand and approval procedures.
• Strong attention to detail, proofreading skills, and commitment to accuracy and consistency.
• Strong organization, time management, and communication skills; ability to manage multiple assignments and deadlines.
• Ability to compile basic marketing results, maintain accurate records, and communicate progress or issues proactively.
• Collaborative attitude, initiative, dependability, and willingness to learn and accept feedback.
• Strong written and verbal English communication skills, including grammar, spelling, and proofreading.

Preferred Qualifications

• Approximately 1–3 years of relevant marketing, communications, or administrative coordination experience.
• Some experience with email marketing platforms, CRM Systems, or project-tracking tools.
• Some experience in credit union, banking, or financial services marketing.

Physical Demands and Work Environment

• Stationary work, often requiring standing or sitting for prolonged periods
• Operate standard office equipment and keyboards
• Visually recognize, reconcile, and verify numerical details for accuracy
• Repeating motions that may include the wrists, hands and/or fingers
• Must be able to access and navigate facility with reasonable accommodations
• Lift and carry small parcels, packages and other items.

Additional Notes

• Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screening.
• This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.