Department: In-office Procedure (IOP)

Reports To: IOP Leadership

Location: TBD (Los Angeles Area)

Employment Type: Full-Time

FLSA Status: Non-Exempt

Pay Range: $32.00-37.00 + Benefits

Travel: Travel between clinic locations may be required for training and operational needs.

Company Overview

Los Angeles Center For Ear, Nose, Throat and Allergy is dedicated to providing patients with a high level of care. Its physicians provide care across ear, nose, and throat surgery and allergy services.

Job Summary

The Clinical Equipment & Surgical Support Specialist (Surgical Tech) keeps in-office procedures (IOP) ready, supported and consistent across every office. The position leads the IOP workflow on site, trains medical assistants, and keeps equipment tracked, maintained and repaired.

READINESS & COORDINATION

• Coordinate with every office to check IOP readiness status
• Monitor inventory levels for balloons and other IOP equipment, and send inventory update emails
• Invite vendors 1-2 weeks ahead of procedures so they can support their cases

WORKFLOW ORCHESTRATION & TRAINING

• Orchestrate and lead the IOP workflow on site, rather than working hands-on
• Train and develop medical assistants so they are comfortable and confident performing in-office procedures
• Serve as the trainer and support person for medical assistants

TECHNICAL SUPPORT

• Handle preference card changes and updates for IOP
• Troubleshoot equipment issues as they arise
• Implement SOPs created by the IOP/Surgical Tech Manager and provide feedback on them, rather than authoring them

EQUIPMENT REPAIR & TRACKING

• Use the ticketing system and stay in open communication with the IOP/Equipment Manager to coordinate repairs
• Help keep the preventive maintenance (PM) program on track
• Track on-site equipment by serial number and scope
• Diagnose equipment issues independently where possible
• Relay issues to the team and to the designated service person or vendor handling the repair

ESCALATION

• Use sound judgment, based on experience and severity, to decide whether an issue goes through the ticketing system or directly to IOP leadership or the IOP/Equipment Manager
• Flag daily-use critical equipment (e.g., chairs, autoclaves) immediately and directly to the IOP/Equipment Manager when a failure could slow or stop a clinic from seeing patients

CROSS-OFFICE CONSISTENCY

• Once finalized and rolled out, the SOPs are the standard followed across all offices.

COMMUNICATION & ACCOUNTABILITY

• Send a weekly status update to IOP leadership
• Stay in constant, hand-in-hand communication with the IOP Manager, serving as a core support system for that department
• Escalate anything outside the scope of the role to the IOP Manager

SCOPE BOUNDARIES

• Vendor contracts and supply ordering stay with IOP leadership
• SOPs are authored by the IOP/Surgical Tech Manager; this role implements them and gives feedback
• The role orchestrates and leads the workflow rather than working hands-on in procedures

LA CENTA offers a comprehensive benefits package designed to support employee health, financial wellness, and work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO)
• Sick Time
• Pet Insurance
• Accidental & Critical Illness Coverage
• Additional ancillary benefits and employee programs

Physical Demands

The physical demands described below are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The employee may be required to:

• Sit, stand, and walk for varying periods throughout the workday.
• Use hands and fingers in repetitive motions, including routine clinical and computer-related tasks.
• Regularly reach, bend, and move within clinical and office environments.
• Periodically lift, push, and/or pull up to 10 pounds.
• Travel between clinic locations or other business locations as needed.
• Perform duties within a fast-paced clinical environment while maintaining appropriate attention to patient safety and accuracy.